73 How Courier and Local Delivery Merchants Can Use WeiCity: From Service Descriptions to Delivery Quotes

From service descriptions to delivery inquiries

“Can you deliver to this address?”

“If I order today, can it arrive today?”

“How much is it to send this package?”

“Can you pick it up and then deliver it there?”

“Our company ships goods every day. Can you arrange that?”

When customers ask about delivery services, they usually need to confirm distance, package size, pickup and delivery times and fees first. Some only need to send a document, some need goods delivered, and some merchants need fixed routes over the long term.

💡 With WeiCity, you can create your own merchant channel and organize your service types, delivery areas and inquiry information, so customers can first understand your service scope before contacting you to confirm arrangements.

✅ Courier and Parcel Services

Introduce parcel sending, pickup methods and service areas.

✅ Same-City Delivery Teams

Showcase local pickup, drop-off and appointment arrangements.

✅ Food and Merchant Delivery Teams

Describe the delivery areas and time slots for the goods you actually deliver.

✅ Document and Small Item Express Services

Introduce how documents, keys or small items are delivered.

✅ Small Freight and Commercial Delivery

Describe the types, sizes and arrangements of cargo you can carry.

✅ Regular Corporate Delivery Services

Introduce fixed routes, scheduled pickups and deliveries, or how to inquire about bulk shipping.

📌 Describe services according to your actual operating scope. Different areas, time slots and package conditions may affect whether an order can be accepted.

You can organize them by service type:

🔹 Document and Small Item Delivery

Describe the types of documents or small items you can handle and the pickup arrangements.

🔹 Same-City Parcel Delivery

Introduce service areas, delivery time slots and parcel requirements.

🔹 Daily Merchant Delivery

Explain which stores this suits and how to submit delivery information.

🔹 Scheduled or Appointment Delivery

Introduce the bookable time ranges and how bookings are confirmed.

🔹 Small Cargo Transport

Describe the cargo that can be transported, size limits and loading and unloading conditions.

🔹 Fixed Route or Bulk Delivery

Introduce what information corporate customers can provide to request a quote.

💡 List your most commonly offered services first, then add areas, times and package conditions.

Recommended to specify:

✅ Service Types and Target Customers

✅ Actual Service Areas

✅ Pickup and Delivery Time Arrangements

✅ Package Size, Weight or Item Restrictions

✅ Whether advance booking is required

✅ Whether Door-to-Door Pickup Is Available

✅ How Fees Are Estimated or Inquired About

✅ How Completion Is Confirmed After Delivery

🔶 Example: Same-City Delivery Service Introduction

Service details: Describe pickup and delivery methods based on actual conditions.

Service areas: List the areas currently available for arrangements.

Package requirements: Describe size, weight and categories of items not accepted.

Booking method: Ask customers to provide pickup and delivery information.

Fees and timing: Confirmed based on route, package and time slot.

📌 Delivery times and service areas are subject to the merchant's actual arrangements. If traffic, weather or other circumstances arise, inform customers promptly.

You can organize them by area:

🔹 Regular Delivery Areas

List the cities, communities or business districts you serve most often.

🔹 Areas Served During Specific Time Slots

Describe areas served only during designated time slots or on set routes.

🔹 Areas That Require Inquiry First

Remind customers to provide a complete address so you can confirm whether the order can be accepted.

🔹 Areas Not Currently Served

If there are clear restrictions, state them in advance to reduce back-and-forth questions.

💡 Use easily recognizable area names, and state that remote locations or special addresses require separate confirmation.

You can ask customers to prepare:

1️⃣ Pickup Location

Provide a complete address or a clear location name.

2️⃣ Delivery Location

Provide the complete address, area and necessary floor information.

3️⃣ Package Information

Describe the item category, packaging method, size and approximate weight.

4️⃣ Number of Pieces and Quantity

State the total number of pieces and whether delivery needs to be split into batches.

5️⃣ Time Requirements

State the preferred pickup and delivery dates and time slots.

6️⃣ Special Arrangements

For example, whether stairs, waiting, signature confirmation or other services are needed.

📌 Shipping fees and delivery times usually need to be confirmed based on the route, package conditions and actual arrangements. Submitting information does not mean a booking is complete; please confirm with the merchant before the order is accepted.

Different services may be calculated by distance, number of pieces, package size or route.

Suggested content:

✅ How Fees Are Calculated

✅ Whether There Is a Minimum Charge

✅ Whether Waiting, Stair Access or Extra Stops Are Charged Separately

✅ How to Request a Quote for Remote Areas

✅ How Bulk or Fixed-Route Quotes Are Provided

✅ Whether Fees Include Other Additional Services

🔶 For example:

“Delivery fees will be confirmed based on the pickup location, delivery location, package size and service time slot. Please provide complete information, and we will first check the route and fees.”

📌 Fees, additional charges and estimated delivery times should be clearly explained before the order is confirmed.

We recommend that customers confirm the following before placing an order:

🔹 Whether the item is suitable for delivery

🔹 Whether special packaging or protection is needed

🔹 Whether there are temperature, fragility or leak-proof requirements

🔹 Whether signature by the recipient in person is required

🔹 Whether the item involves valuables, regulated goods or items unsuitable for transport

🔹 Whether the recipient's contact phone number needs to be provided

💡 Merchants can list in the channel the item categories they actually accept and any restrictions, and remind customers to describe package contents accurately.

📌 Acceptance conditions for special items should follow the merchant's actual policies and applicable requirements. If you are unsure, please contact us to confirm first.

You may include a brief inquiry guide asking customers to provide:

✅ Company name and contact person

✅ Frequently used pickup and delivery locations

✅ Approximate number of parcels per day or per week

✅ Parcel type and size range

✅ Expected delivery dates and time slots

✅ Whether fixed routes or regular pickups and deliveries are needed

✅ Special signing or handover requirements

🔶 For example:

“Corporate clients are welcome to provide frequently used routes, parcel types, expected volumes, and delivery time slots. We will confirm a plan and quote based on our service scope and actual arrangements.”

📌 For long-term delivery arrangements, first confirm the service scope, timing, fees, and how exceptions are handled.

🔹 About Us

Introduce your team, the customers you serve, and your service highlights.

🔹 Delivery Services

Describe services by documents, small parcels, same-city delivery, or commercial delivery.

🔹 Service Areas

List common delivery areas and locations that require separate confirmation.

🔹 Parcel and Item Requirements

Explain size, weight, packaging, and receiving restrictions.

🔹 Booking and Quotes

Tell customers how to submit routes, times, and parcel details.

🔹 Corporate and Bulk Services

Introduce how to inquire about fixed routes or long-term delivery.

🔹 Contact and Pickup Arrangements

Provide contact methods, business hours, and items to confirm before pickup.

💡 To get started, organize your service categories, common areas, and quote requirements first, then gradually add frequently asked questions.

🔶 Customer asks: “Can you deliver to my location?”

You can reply:

“Hello, here is our delivery service and area information. Please provide the complete pickup and delivery locations, and we will confirm whether we can arrange it.”

🔶 Customer asks: “How much is the shipping fee for this parcel?”

You can reply:

“Please tell us the parcel's size, weight, quantity, pickup location, and delivery location. We will check the route and confirm the fee afterward.”

🔶 Customer asks: “Can you arrange long-term company deliveries?”

You can reply:

“Please first provide your frequently used routes, the number of parcels per day or week, parcel types, and time requirements. We will confirm an arrangement based on our actual service scope.”

1️⃣ Basic merchant information

Name, service hours, and contact information.

2️⃣ Service Types

Organize the delivery items you currently actually offer.

3️⃣ Service Areas

List common areas and any scope that needs to be confirmed first.

4️⃣ Parcel Requirements

Explain size, weight, packaging, and item restrictions.

5️⃣ Inquiry Guide

Tell customers what information to provide so fees and timing can be checked.

6️⃣ Corporate Service Information

If you offer fixed routes or bulk delivery, note the information needed for inquiries.

✅ Is the service type clearly explained?

✅ Is the delivery area accurate?

✅ Are parcel restrictions and receiving conditions explained?

✅ Is the information needed for quotes complete?

✅ Are customers reminded to confirm fees and timing first?

✅ Are the contact details and service hours correct?

Once your delivery services, area information, and quote requirements are organized in the channel, you can use them to reply to customers, introduce corporate services, and promote your business day to day.

Customers can first see what delivery arrangements you offer, then submit pickup locations, delivery addresses, and parcel details. Merchants can also use this information to check routes, fees, and timing.

Want to learn how to set up a courier and local delivery merchant channel?

Feel free to contact us through WeiCity's official channel contact details, and we can work together to organize display content suited to your business.

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