From Service Display to Project Inquiry

“Can you help us manage our social media?”

“Do you offer short video shooting and editing?”

“How much should we prepare for the advertising budget?”

“Can we try a one-month trial first?”

“How can I tell whether the service suits my business?”

When customers look for marketing services, they often have goals but are unsure where to start. Some want to improve social media content, some need ad placement, and others want to first understand the service process, budget and expected scope of work.

💡 With WeiCity, you can create your own merchant channel and organize your service content, cooperation methods, work samples and inquiry information, so customers can first get to know your team before contacting you to discuss their needs.

✅ Social media management teams

Introduce content planning, daily posting and account management services.

✅ Digital marketing consultants

Explain the scope of marketing consulting, strategy discussions and project support.

✅ Content production studios

Showcase production services for photos, short videos, copywriting or visual content.

✅ Advertising service providers

Introduce practical services such as ad creative preparation, account assistance and ad placement management.

✅ Brand design and content teams

Showcase brand visuals, promotional materials and content production projects.

✅ SME marketing consultants

Explain which business stages you serve and how customers can start a consultation.

📌 Service items should reflect your team's actual capabilities and cooperation scope. Platform features, review requirements and advertising results may change, so avoid promising fixed outcomes.

You can organize them according to what customers need:

🔹 Social Media Content Management

Explain the scope of work for content planning, editing, posting or account management.

🔹 Short Video and Image Production

Introduce shooting, editing, design or copywriting services.

🔹 Digital Advertising Support

Explain services such as ad creative preparation, placement management or data organization.

🔹 Brand and Promotional Content

Showcase brand visuals, promotional copy and marketing material production.

🔹 Marketing Consulting and Strategy

Explain the consultation format, discussion topics and deliverables.

🔹 Project Training and Team Guidance

If offered, introduce training topics, target audiences and course formats.

💡 Display the services you are most often contacted about first, then explain what can be combined by project or discussed separately.

Recommended to specify:

✅ Types of customers the service suits

✅ Specific work included

✅ Service period and communication methods

✅ Materials the customer needs to provide

✅ Number of revisions or scope of deliverables

✅ Whether shooting, design or advertising budget is included

✅ How quotations are confirmed

✅ Steps to complete before the project starts

🔶 Example: Introduction to social media content services

Service content: Describe the content planning, production or publishing work you are actually responsible for.

Cooperation method: List the communication frequency and the material confirmation process.

Customer preparation: Provide brand information, product details and material requirements.

Deliverables: Describe the work items and delivery format for each period.

Pricing method: Confirmed based on platforms, number of content pieces and scope of work.

📌 Deliverables, revision scope and project timeline should be confirmed in writing before cooperation begins.

For each case, you can add:

🔹 The client's industry or project background

🔹 Requirements before the project started

🔹 Services actually provided

🔹 Content formats or channels used

🔹 Completed work results

🔹 Images or materials the client has permitted to be made public

💡 A short explanation of what the case involved is more helpful for potential customers to understand your service than just a set of images.

📌 Obtain permission before displaying client work, account screenshots or brand materials. Case results depend on industry, budget, audience and execution, and do not guarantee the same performance in every project.

The cost of a digital marketing project may depend on the amount of content, production complexity, platform scope and service period.

Suggested content:

✅ Whether service fees and advertising budgets are separate

✅ Work items included in the quotation

✅ Whether shooting, transportation or material costs are included

✅ How additional work requested during the project is charged

✅ Payment milestones and project timeline

✅ How pausing or canceling cooperation is handled

🔶 For example:

“Service fees are confirmed based on the number of platforms, content formats, production workload and cooperation period. Advertising budgets, shooting or other additional projects will be listed separately in the quotation.”

📌 Before confirming a project, customers should understand what the fee includes, who pays for what, and whether there are any additional expenses.

You can ask customers to prepare:

1️⃣ Business and brand information

Introduce main business, service areas and key customers.

2️⃣ Current business goals

For example, increasing inquiries, promoting new products, maintaining regular content updates or building brand image.

3️⃣ Platforms currently used

Explain which social media accounts are currently being operated.

4️⃣ Existing content and materials

Provide the website, product images, promotional materials or past content.

5️⃣ Budget and timeline

Explain the estimated budget, desired start date and cooperation period.

6️⃣ Contact person for communication

Confirm who will be responsible for providing materials, reviewing content and approving the project.

📌 The clearer the information, the easier it is to judge the service scope and cooperation method. The formal proposal still needs to be confirmed through discussion between both parties.

You can explain the following in your channel:

🔹 The work and deliverables the team will provide

🔹 How communication and reporting work during the project

🔹 Which data or work progress will be monitored

🔹 Factors that may affect actual performance

🔹 How next steps are discussed based on stage results

📌 Views, inquiries, sales and other results are affected by the product, budget, audience, market conditions and execution. Do not promise numbers or results that cannot be guaranteed.

🔹 About Us

Introduce the team, experience and main types of clients served.

🔹 Service Items

Categorize by content production, account management, advertising support or consulting services.

🔹 Work Samples

Showcase project content and work descriptions that have been authorized for public display.

🔹 Cooperation Process

Explain the steps for communication, quotation, confirmation, production and delivery.

🔹 FAQ

Answer questions about budget, material preparation, revision scope and cooperation period.

🔹 Project Inquiry

List the information customers need to provide during their first inquiry.

🔹 Contact Information

Provide business contact channels and available contact hours.

💡 To get started, organize your core services, representative cases and cooperation process first, then gradually add answers to questions customers often ask.

🔶 Customer asks: “Can you help manage our social media?”

You can reply:

“Hello, here you can find our service details and cooperation process. Feel free to browse, and please tell us your industry, goals and the platforms you currently use so we can discuss a suitable service scope.”

🔶 Customer asks: “How much does advertising cost?”

You can reply:

“Costs vary depending on the advertising service scope and budget arrangement. Please tell us your business goals, promotion area and expected timeline so we can understand your needs first and then prepare a quotation.”

🔶 Customer asks: “Can you guarantee how many customers we will get?”

You can reply:

“Marketing results are affected by the product, audience, budget and execution. We can first explain the specific work, the indicators we monitor and how we report progress, then discuss adjustments based on actual progress.”

1️⃣ Basic team information

Name, target customers, contact information and working hours.

2️⃣ Core Service Items

Explain the services actually provided and their scope of work.

3️⃣ Representative Work

Select cases that can be shown publicly and clearly describe the project content.

4️⃣ Cooperation Process

Organize the steps for consultation, quotation, confirmation, execution and delivery.

5️⃣ Inquiry Guide

Tell customers what information to prepare for their first contact.

6️⃣ Fee Explanation

Explain the relationship between service fees, advertising budgets and additional items.

✅ Are service items and deliverables clearly defined?

✅ Have works and client materials been authorized for public display?

✅ Does the quotation distinguish between service fees and advertising budgets?

✅ Are revision scope and cooperation period clearly stated?

✅ Are you avoiding promises of marketing results that cannot be guaranteed?

✅ Are the contact details correct?

After organizing your service items, work samples and cooperation process in your channel, you can use them to reply to customers, introduce your team's services and promote your business day to day.

Customers can first learn about the services you offer, then submit their industry background, business goals, and budget range. Your team can use this information to assess needs, discuss solutions, and confirm quotes.

Want to learn how to set up a digital marketing and social media management merchant channel?

Feel free to contact us through the official WeiCity channel contact details, and we can work together to organize content that suits your team.

WeiCity

Make your business visible and contact easier.