13 How Cleaning Service Merchants Can Use WeiCity: From Service Display to Customer Quote Requests

“Do you offer home cleaning?”

“Can you clean a home after renovation?”

“How much does one cleaning cost?”

“Do I need to provide my own cleaning supplies?”

“Can you schedule something this week?”

When looking for cleaning services, customers usually first want to confirm whether a merchant serves their area, which spaces it cleans, and what the fee includes.

💡 With WeiCity, you can set up your own merchant channel and organize your service items, work examples and inquiry methods, so customers can learn first and then contact you to confirm a suitable arrangement.

✅ Home cleaning merchantsIntroduce regular home cleaning and the services actually provided.

✅ Office and commercial space cleaning merchantsShowcase cleaning services for offices, shops and other commercial premises.

✅ Move-in and move-out cleaning merchantsExplain the cleaning scope for empty homes, new move-ins or before move-outs.

✅ Post-renovation cleaning merchantsIntroduce dust removal after renovation completion and the projects actually undertaken.

✅ Sofa, mattress and carpet cleaning merchantsDescribe services according to material and cleaning method.

✅ Regular cleaning teamsIntroduce weekly, monthly or other service schedules that are actually offered.

📌 Introduce services according to your team's capabilities and scope of business, so customers can judge whether they suit their needs.

You can organize them by space and cleaning need:

🔹 Routine home cleaningCovers floors, kitchen, bathroom and other areas actually included.

🔹 Deep cleaningList the work that differs from routine cleaning.

🔹 Move-in and move-out cleaningExplain the service differences for furnished homes and empty homes.

🔹 Post-renovation cleaningIntroduce the dust, surface stains and residue actually handled.

🔹 Office and shop cleaningDescribe by space, usage and frequency.

🔹 Upholstery and specialized cleaningShowcase the sofas, mattresses, carpets or other items actually offered.

💡 It is best to describe “routine cleaning” and “deep cleaning” separately, so customers know what each service includes.

Recommended to specify:

✅ Applicable spaces

✅ Cleaning areas included

✅ Work actually provided

✅ Items not included or quoted separately

✅ Whether cleaning supplies and equipment are provided

✅ How staff and time are arranged

✅ What customers need to prepare in advance

🔶 For example: Routine home cleaning

Scope of service: State the areas actually included.Work content: List items actually provided, such as wiping, vacuuming and mopping.Supplies: State whether the merchant or the customer provides them.Additional items: State whether they are charged separately.Inquiry method: Contact us to confirm area, site conditions and service date.

📌 For services charged by the hour, explain the work arranged within that time; for services quoted by project, clearly state the scope included.

For each project, we recommend preparing:

🔹 Overall photos of the spaceHelp customers understand the cleaning environment.

🔹 Before-and-after comparisonsUse the same angles and similar lighting where possible.

🔹 Close-ups of key areasFor example, kitchen countertops, bathrooms or floors.

🔹 Work processShow the equipment and operations actually used.

🔹 Service descriptionState which items this case included.

💡 A case should show more than “it's clean”; it can also help customers understand the scope of different services.

📌 Before publishing photos of a customer's premises, obtain consent and avoid door numbers, private documents, faces and other personal information.

A concise quotation guide can be placed in the channel.

Suggest that customers provide:

1️⃣ Service locationState the area and building type.

2️⃣ Floor areaState square feet, square meters or other units of measurement.

3️⃣ Number of rooms and bathroomsHelps customers understand the layout.

4️⃣ Cleaning items requiredRoutine, deep, move-in or move-out, or post-renovation cleaning.

5️⃣ Site conditionsWhether there is furniture, renovation dust, obvious stains or clutter.

6️⃣ Preferred service dateState whether there is a specific time requirement.

7️⃣ Site photosCapture the overall environment and locations that need special attention.

🔶 For example:

“Please share your service area, floor area, number of rooms, cleaning needs and site photos, and we will confirm the quote and schedule based on the actual situation.”

📌 Photos help with an initial understanding; more complex projects may require further discussion or an on-site visit.

Cleaning services may be quoted by the hour, by area, by visit or by project.

Suggested content:

✅ Billing method used

✅ Minimum service duration or charge

✅ Work included in the quote

✅ Whether supplies and equipment are included

✅ Items that incur extra charges

✅ Whether there are transportation or parking fees

✅ Deposit and payment arrangements

🔶 For example:

“Fees are confirmed based on the area, site conditions and cleaning scope. For any additional work, we will explain it to you and confirm the fee first.”

📌 When displaying package prices, also state the applicable conditions so customers do not assume the reference price applies to every space.

You may specify:

🔹 Whether vacuums, mops and cleaning agents are brought by the team

🔹 Which specialized equipment is available by item

🔹 Whether customers need to provide water and power

🔹 How to confirm the cleaning method for special surfaces

🔹 How to communicate special odor or product preferences

💡 If the customer's home has children or pets, or has specific requirements for odors, they can be asked to explain this before the service is arranged.

📌 Different materials require different cleaning methods. For stone, wood, upholstery or special coatings, check the material and product instructions first.

Suggested content:

✅ Service dates and time slots available

✅ How far in advance customers should make contact

✅ How to Confirm Team Size

✅ How to Estimate Expected Duration

✅ How to Arrange Recurring Services

✅ How Rescheduling and Cancellation Are Handled

🔶 For example:

“Welcome to share your preferred service date first. Based on the project scope and team arrangements, we will confirm the available time slots, staff, and expected duration.”

📌 The actual time required will be affected by the area, furniture, and stain conditions, and should be confirmed after communication.

You may prepare a pre-service reminder:

🔹 Put away cash, jewelry, and important documents

🔹 Point out fragile items and special surfaces in advance

🔹 Confirm that water and electricity are available for use

🔹 Provide building access and parking arrangements

🔹 State whether anyone will be on site

🔹 Arrange for pets properly

🔹 Identify areas that need focused cleaning

💡 For vacant homes or cleaning after renovation, please first confirm whether construction has been completed and whether other workers are still on site.

📌 If moving furniture, removing waste, or handling large amounts of clutter is needed, confirm in advance whether it is included in the service.

If upholstery cleaning is provided, customers may be asked to provide:

✅ Number of sofa seats or mattress size

✅ Material labels or product information

✅ Stain locations and photos

✅ Any special odors

✅ Whether any other cleaning treatment has been done before

✅ Service location and ventilation conditions

🔶 For example:

“Please provide overall photos, dimensions, and material information. We will first confirm whether the existing cleaning method is suitable, then explain the quote and precautions before use.”

📌 Drying time is affected by material, weather, and ventilation; stain treatment results also need to be assessed based on actual conditions.

🔹 About UsIntroduce the team, service areas, and scope of business.

🔹 Cleaning ProjectsCategorized by home, office, post-renovation, and specialized cleaning.

🔹 Case StudiesShowcase authorized on-site photos and service details.

🔹 Pricing & QuotesExplain how charges are calculated and what information is needed.

🔹 Pre-Service PreparationSummarize matters customers need to handle in advance.

🔹 FAQAnswer questions about supplies, timing, rescheduling, and service scope.

💡 To start, you may place your main services, representative cases, and quote guide first, then gradually add more content.

🔶 Customer asks: “Do you provide home cleaning?”

You may reply: “Hello, here are our home cleaning projects and service details. Please share your area, floor area, and preferred date, and we will help confirm the arrangement.”

🔶 Customer asks: “How much is post-renovation cleaning?”

You may reply: “Please share the floor area, on-site photos, and the areas that need cleaning. We will confirm the scope of work, quote, and estimated time based on the actual situation.”

🔶 Customer asks: “Can you come every week?”

You may reply: “Please share the location, cleaning scope, and preferred frequency. We will first confirm team availability, then explain the arrangement and fees for recurring services.”

1️⃣ Basic Merchant InformationBusiness name, service area, business hours, and contact details.

2️⃣ Main Cleaning ProjectsClearly state what is included and any additional items.

3️⃣ Representative Case PhotosShow actual work content and results.

4️⃣ Quote Request ChecklistTell customers what information to provide.

5️⃣ Home Visit and Rescheduling NotesSummarize pre-service preparation, timing, and cancellation arrangements.

✅ Is the service area clear?

✅ Is the cleaning scope specific?

✅ Are inclusions and additional items explained?

✅ Are the pricing conditions complete?

✅ Have the case photos been authorized?

✅ Who provides the supplies and equipment?

✅ Are contact details correct?

Once your cleaning projects, cases, and quote guide are organized in the channel, you can use them for everyday promotion, answering inquiries, and recurring service communication.

Customers can first learn about the service scope, then provide their floor area, site conditions, and dates; merchants can use this to continue confirming quotes, staff, and visit arrangements.

Want to learn how to set up a cleaning service merchant channel?

Feel free to contact us through the official WeiCity channel contact details, and we can work together to organize content that suits your team.

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