How Home Appliance Merchants Can Use WeiCity: From Product Showcase to Installation Services

“Is this model in stock?”

“Will the refrigerator fit in my kitchen?”

“What needs to be reserved for washing machine installation?”

“Does the air conditioner price include installation?”

“Can you help remove my old appliance?”

When choosing home appliances, customers care about brand and price, but also about model, size, features, installation conditions, delivery, and after-sales arrangements.

💡 Through WeiCity, you can create your own Merchant Channel and organize product information and service descriptions so customers can first learn about products, then contact you to confirm the suitable model and arrangements.

✅ Home appliance stores Showcase refrigerators, washing machines, televisions, and other appliances you actually sell.

✅ Kitchen appliance merchants Introduce stoves, range hoods, ovens, and small kitchen appliances.

✅ Air conditioning and ventilation equipment merchants Organize equipment models, service coverage, and installation consultation methods.

✅ Small appliance merchants Showcase fans, rice cookers, vacuum cleaners, and other household products.

✅ Appliance delivery and installation service providers Explain the delivery, installation, and old unit handling services you actually provide.

✅ Appliance repair merchants Introduce service coverage, the brands or models you can handle, and how to make appointments.

📌 Arrange product and service content based on your actual business scope, so customers can easily find related information.

You can organize them by usage scenario or appliance type:

🔹 Refrigerators and freezers Categorize by product type, capacity, and external dimensions.

🔹 Washing machines and dryers Introduce washing capacity, machine dimensions, and installation requirements.

🔹 Televisions and audio-visual equipment Showcase screen size, models, and accessories actually provided.

🔹 Kitchen appliances Organize stoves, range hoods, microwave ovens, and ovens.

🔹 Air conditioners and fans Introduce equipment types, reference space suitability, and installation consultation methods.

🔹 Cleaning appliances Showcase vacuum cleaners, floor washers, and other cleaning equipment.

🔹 Small appliances Organize by kitchen, personal care, or household use.

🔹 Accessories and consumables Introduce filters, hoses, or other applicable accessories actually supplied.

💡 Organize the categories that customers ask about most first, then gradually add models and detailed information.

It is recommended to state:

✅ Brand and model

✅ Product type and main features

✅ External dimensions and weight (if information is available)

✅ Capacity or rated parameters (fill in based on product information)

✅ Colors and optional styles

✅ Accessories included with the product

✅ Installation or usage conditions

✅ Energy labels or certification information (if applicable)

✅ Warranty and after-sales inquiry methods

✅ How to confirm in-stock or made-to-order status

🔶 Example: Washing machine introduction

Brand and model: Fill in according to the product label. Capacity and features: Subject to manufacturer information. External dimensions: Indicate width, depth, height, and units. Installation conditions: Explain that water inlet, drainage, and power locations must be confirmed separately. Items included in sale: List the hoses or accessories included. Inquiry method: Contact the merchant to confirm stock, price, and delivery arrangements.

📌 Parameters, features, and accessories may differ between models. The corresponding product information shall prevail.

It is recommended to remind customers to confirm:

🔹 The width, depth, and height of the placement location

🔹 Clearance at entrances, hallways, elevators, and stairs

🔹 The location and specifications of power outlets

🔹 Water inlet and drainage locations

🔹 Space needed for heat dissipation or servicing

🔹 Installation conditions for walls, cabinets, or floors

🔹 Whether the old equipment needs to be removed

🔹 Any moving restrictions at the site

💡 For large appliances, attach a product dimension diagram and remind customers to measure the route to the installation location.

📌 Product dimensions alone do not guarantee that a site is suitable for installation. Final conditions should be confirmed based on product requirements and site conditions.

It is recommended to prepare:

🔹 Front and overall product photos Let customers see the appearance and color.

🔹 Model label photos Make it easier to verify the specific model.

🔹 Control panel and port photos Show details customers may want to know.

🔹 Photos of door or drawer clearance Suitable for refrigerators, ovens, washing machines, and similar products.

🔹 Dimension diagrams or installation illustrations Help customers measure the location in advance.

🔹 Accessory and packaging photos Explain what is actually included.

🔹 Store displays or installation examples Show actual sales and service scenarios.

📌 Photos should correspond to the actual model. If the appearance, color, or accessories change, update the channel content.

It is recommended to state:

✅ The model and sales content corresponding to the price

✅ Whether specified accessories are included

✅ Applicable conditions and period of promotions

✅ Whether delivery is charged separately

✅ Whether installation is included in the price

✅ Whether removal or hauling away of old units is charged separately

✅ In stock, made-to-order, and expected supply time

✅ Payment and order confirmation methods

🔶 Example:

“This price corresponds to the model in the product description. Please contact the merchant to confirm stock, delivery coverage, installation content, and promotion conditions.”

📌 Display in the channel does not equal real-time stock. Before placing an order, confirm the model, price, quantity, and service coverage.

If these services are actually provided, you can organize:

🔹 Delivery areas

🔹 Estimated delivery time and appointment method

🔹 Whether carrying to upper floors is arranged separately

🔹 Whether unboxing and positioning are included

🔹 Items included in installation service

🔹 Whether additional materials or accessories are needed

🔹 Old unit removal and recycling arrangements

🔹 Preparations customers need to complete before installation

🔹 How to handle situations where site conditions do not meet requirements

💡 Explain product costs, delivery arrangements, and installation services separately so customers can more easily understand the quotation.

📌 Installation requirements for appliances vary by product and site. Work involving electrical, gas, water supply, or wall construction should be handled by suitably qualified professionals based on actual conditions.

You may explain:

✅ Who provides the warranty

✅ What purchase records customers should keep

✅ How to contact the brand or merchant

✅ Which situations require an inspection appointment

✅ Repair service areas

✅ How to check parts or accessories

✅ Warranty coverage is subject to the official terms

💡 Introduce brand warranty, store after-sales service, and additional services separately to avoid customer confusion.

📌 Warranty periods and coverage should be confirmed with product documents or official terms, rather than replaced with vague descriptions.

1️⃣ Product category State the appliance they want to buy or repair.

2️⃣ Brand and model If they have an existing product, they can photograph the model label.

3️⃣ Place of use and installation State whether it is a home, shop, or other premises.

4️⃣ Site dimensions and photos Provide photos of the placement position, access route, and relevant connections.

5️⃣ Desired service State whether they need delivery, installation, old unit removal, or repair.

6️⃣ Quantity and timing Helps the merchant confirm purchasing and arrange services.

📌 If customers are unsure of the model, they can first provide an overall product photo and a label photo, and the merchant can help verify it.

You may ask customers to provide:

🔹 Installation location and room purpose

🔹 Approximate room dimensions

🔹 Site photos

🔹 Power and drainage conditions

🔹 Existing equipment model (if any)

🔹 Whether the old unit needs to be removed

🔹 Preferred installation time

🔹 Service address and floor information

💡 This information is suitable for preliminary discussion. Specific equipment selection and installation plans must still be confirmed based on product information and site conditions.

📌 Rooms and installation environments differ, so channel content should serve as an enquiry guide and does not replace an on-site assessment.

🔹 Product Categories Organize by refrigerators, washing machines, kitchen appliances, and small home appliances.

🔹 Brands and Models Showcase product information, dimensions, and accessory details in one place.

🔹 New Arrivals and Promotions Introduce recent arrivals and promotions that actually apply.

🔹 Delivery and Installation Explain service areas, included items, and how to book.

🔹 Repair and After-Sales Organize service processes, enquiry methods, and warranty query information.

🔹 Buying Guide Summarize measurement, installation preparation, and common questions.

💡 When getting started, you can first add basic store information, main product categories, and popular models, then gradually add service details.

🔶 Customer asks: "What home appliances do you sell?"

You may reply: "Hello, here is our appliance category list and product information. Feel free to browse first, and tell us the product category, budget, and installation location you need, and we will help you confirm."

🔶 Customer asks: "Will this refrigerator fit in my kitchen?"

You may reply: "Please provide the width, depth, and height of the reserved space, as well as the dimensions of the entrance leading to the kitchen. We will compare them with the product's external dimensions and help you confirm further."

🔶 Customer asks: "Does the air conditioner purchase include installation?"

You may reply: "Hello, delivery and installation details will be confirmed according to the model, location, and site conditions. Please share the address, photos of the installation position, and details of any old unit, and we will help check the service scope."

1️⃣ Basic store information Name, address, business hours, and contact details.

2️⃣ Main product categories Start with the appliances customers ask about most often.

3️⃣ Representative model information Prepare clear product images, models, and specifications.

4️⃣ Delivery and installation notes State service areas, service content, and booking methods.

5️⃣ After-sales and enquiry guide Tell customers what information to provide and how to contact the merchant.

✅ Are the brand and model accurate?

✅ Are dimensions, capacity, and units clear?

✅ Do the images match the actual products?

✅ Are accessories and sales contents listed?

✅ How will stock and prices be confirmed?

✅ What services are included in delivery and installation?

✅ Is warranty information subject to the official terms?

✅ Are the store and contact details correct?

After organizing models, specifications, installation conditions, and delivery notes in your channel, you can use it for daily replies, store promotion, and customer enquiries.

Customers can browse product information first, then provide the installation location, space dimensions, and service needs; merchants can use this to continue confirming stock, quotes, and arrangements.

Want to learn how to set up a home appliance merchant channel?

Feel free to contact us through the WeiCity official channel, and we can organize display content suitable for your store together.

WeiCity Make your business visible, and make contact easier.