When customers browse a merchant's Gallery, they may have already found a product, design work, or service case they like, but may not know how to ask next.

Some customers only send a screenshot and ask, "How much is this?"

However, the merchant may still need to confirm the style, size, quantity, service area, or date of use before providing accurate information.

📸 By displaying clear image names, style details, and consultation guidance in the WeiCity merchant Gallery, customers can move from seeing a photo they like to expressing their needs, making it easier for merchants to continue the conversation.

After browsing the Gallery, customers may have found a product or work they like, but may not know what information to provide.

For example:

🛍️ Retail customers: Like a particular item and want to know the price and stock.

🎨 Design customers: Like a set of works and want to reference a similar style.

🛠️ Service customers: Saw a repair or renovation case and want to know whether their situation can be handled.

📷 Photography customers: Like a particular shooting atmosphere and want to ask about booking arrangements.

If a customer only sends "How much is this?", merchants often need to further confirm:

🏷️ Which product is it?

📏 What size is needed?

📦 How many are needed?

📍 Which area is it for?

📅 When is it needed?

Therefore, in addition to displaying photos, the Gallery can also provide simple consultation guidance in advance.

📌 Letting customers know what information to provide can reduce back-and-forth confirmation for both sides.

Photos are the starting point of communication.

First, confirm which product, set of works, or service case the customer is referring to.

Customers can be asked to provide:

📸 Image screenshot: Send the photo they like directly.

🏷️ Image name: Tell the merchant the corresponding product or work name.

🔢 Style number: Provide the number set by the merchant.

📝 Brief description: Explain the color, style, or position shown in the image.

"Please send a photo of the product you like, or tell us the style name shown in the image, so we can confirm it for you."

If the customer's screenshot contains multiple items, you can further ask:

"Are you interested in the natural wood style on the left of the image, or the off-white style on the right?"

After confirming, then introduce the corresponding details.

📌 Confirming the image before discussing price or services can reduce the chance of mixing up styles.

Products or works in the same series may look quite similar.

Clear names can reduce the chance of both sides mixing up styles.

For example:

🪵 Storage Cabinet Style A | Two-door natural wood

🤍 Storage Cabinet Style B | Three-door off-white

🌿 Family Portrait Case 03 | Outdoor natural style

🏠 Family Portrait Case 04 | Indoor warm style

💙 Brand Design A | Blue and white minimalist style

🌈 Brand Design B | Bold color style

🔧 Repair Case 01 | Kitchen faucet

🏠 Renovation Case 02 | Living room wall refresh

Names or numbers can be arranged by the merchant, but they should be kept consistent.

If a number has already been used in customer inquiries, avoid reassigning it to a different item.

📌 Consistent names and numbers help customers and merchants quickly confirm what is being discussed.

After a customer sends a photo, they are not necessarily ready to buy.

They may only want to know the price, or they may want to confirm size, stock, service area, or appointment time.

You can start by confirming with a short sentence.

“Would you like to know the price, size, or whether it is currently in stock?”

“Do you prefer the color scheme, overall style, or specific design details of this set of works?”

“Would you like to know what services are included in this case, or ask whether a similar service can be arranged for your situation?”

“Would you like to know the shooting style, package details, or available dates for this set of photos?”

Once the question is clear, then provide the relevant information.

There is no need to send a large amount of unrelated information at the start. Answer what the customer really wants to know first.

When selling ready-made products, you can confirm the style, specifications, and quantity according to actual needs.

For example, a customer asks about a storage cabinet.

🏷️ Style: Which model would they like?

🎨 Color: Do they need natural wood or off-white?

📏 Size: What are the width, depth, and height of the reserved space?

📦 Quantity: How many pieces do they need to purchase?

📍 Delivery Area: Where does the product need to be delivered?

🚚 Delivery Conditions: Does it involve floors, moving, or installation arrangements?

“Would you like to know more about Storage Cabinet Model A? Please tell us the color, quantity, and delivery area you need, so we can further confirm the price and arrangements.”

If the product has size limitations, you can also ask the customer about their actual usage space.

For example:

“If it is convenient, please provide the width, depth, and height of the reserved space, and we can help check whether the selected specifications are suitable.”

There is no need to ask the customer to fill in complete information at the beginning.

📌 First confirm the content that affects product selection and quotation, then gradually discuss purchase arrangements.

When a custom customer sends reference images, you can further confirm whether they like the color scheme, shape, materials, or overall atmosphere.

This is because a single reference image may contain many elements.

For example:

🎨 Color scheme: Likes the blue and white combination.

📐 Shape: Likes the overall appearance and structure.

🧵 Materials: Wants to use similar materials.

📦 Packaging: Likes the packaging method and visual design.

✨ Overall style: Wants to achieve a similar feeling.

“Would you like to keep the blue and white color scheme from the image, or would you also like to adopt a similar arrangement for size and packaging?”

Then you can further confirm:

🎯 Purpose: What occasion will the work be used for?

💰 Budget: How much do they expect to spend?

📦 Quantity: How many pieces need to be made?

📅 Date: When would they like it completed?

📏 Specifications: Are there any size or material requirements?

For example:

After a flower studio receives a bouquet photo from a customer, it can first ask:

“Do you like the colors of this bouquet, or would you like the flowers and packaging to be as close as possible? Also, please tell us your budget and the date you need it.”

📌 Reference images are for discussing direction; the specific content of the work still needs to be confirmed by both parties.

A customer liking a service case does not mean that their on-site conditions are exactly the same.

Therefore, merchants can first understand the issues that need to be addressed, then ask customers to provide relevant photos or basic information.

You can find out:

📏 Space dimensions.

🛠️ Parts that need adjusting.

📍 Project location.

📅 Expected construction time.

You can find out:

🏷️ Equipment brand and model.

⚠️ What abnormal situation is occurring.

📸 Whether there are relevant photos.

📍 The area where service is needed.

You can find out:

🛋️ Items to be cleaned.

📏 Approximate area or quantity.

📍 Location.

📅 The preferred date.

“If you would like to arrange a similar service based on this renovation case, please tell us the size of the space, the parts that need to be handled, and the project's location.”

For repair services, you can also ask:

“Please provide the equipment model and the problem you are currently experiencing. If convenient, you may attach relevant photos so we can understand the situation first.”

Reference cases can help explain the direction.

However, the specific plan, costs, and completion time should be further confirmed based on actual conditions.

📌 Do not assume that the service content and price are exactly the same for different customers based on just one reference photo.

In Gallery-related instructions, you can include a simple inquiry example for customers to follow when filling it in.

📷 Image or style I'm interested in:

Fill in the image name, number, or attach a screenshot.

❓ My question:

For example, price, size, stock, service details, or booking arrangements.

📏 Required size, quantity, or service scope:

Fill in the information that has already been confirmed.

📍 Location:

This helps confirm the delivery or service area.

📅 Preferred date for purchase, pickup, or service arrangement:

Fill in the expected date.

📷 Image or style I'm interested in:

Storage Cabinet Model A | Double door, natural wood color.

❓ My question:

Would like to know the price and whether it is in stock.

📏 Required size, quantity, or service scope:

Two pieces needed.

📍 Location:

Penang.

📅 Preferred date for purchase, pickup, or service arrangement:

Would like to receive it next week.

Once the merchant receives this information, it becomes easier to continue confirming product specifications, stock, and delivery conditions.

However, the information needed differs for each type of business.

For simple purchases, customers do not need to fill in every item.

For complex custom work or on-site services, additional information can be requested as appropriate.

📌 The easier the inquiry format is to understand, the easier it is for customers to start asking.

Once customers know what to ask, they also need to know which entry point to use to contact the merchant.

Based on the contact methods actually provided on the merchant page, state whether to use WhatsApp, phone, or other inquiry methods.

For example:

“To learn more about this product, please contact us through the WhatsApp contact provided in the channel, and attach a product screenshot or the style name.”

“If you like the style of this set of works, feel free to contact us through the contact information in the channel, and tell us which parts you would like to reference.”

“To learn more about similar services, please provide the case name and your on-site situation so we can confirm further.”

✅ Is the contact number correct?

✅ Can WhatsApp or other contact methods be used normally?

✅ Can customers easily find the contact information?

✅ Do business or reply hours need to be noted?

✅ Does the inquiry guidance match the services currently offered?

📌 Images help customers find content they are interested in, while clear contact information helps them continue the inquiry.

After collecting basic information, merchants can restate it briefly in text to confirm that both parties understand it the same way.

For example:

“You would like to know about Storage Cabinet Model A, natural wood color, two pieces in total, to be delivered to Penang. We will further confirm the quotation based on the selected specifications and delivery conditions.”

“You would like to reference the blue and white color scheme of Brand Design A for a coffee shop's packaging, including paper bags and cup stickers. We will further confirm the fees based on the actual design scope and quantity.”

“You would like to arrange repair of a kitchen faucet, which is currently leaking from the base. We will confirm the items to be handled and the costs based on the on-site inspection results.”

“You would like to reference the natural shooting style of Family Portrait Case 03, with four participants expected, and plan to shoot next month. We will further confirm the venue, date, and package details.”

Because the reference photos provided by customers do not necessarily mean they want to buy or use everything shown in the photo.

For example:

🛋️ Furniture photos may include decorative items that are not for sale.

🎨 Design works may include multiple separate design items.

🏠 Renovation case photos may show furniture that is not part of the service scope.

📷 Photography works may include additional scenes or post-production editing.

When providing a quote, clearly state what is actually included.

📌 Confirming the style, quantity, service scope, and related conditions before quoting can reduce misunderstandings between both parties.

If different customers keep asking the same question, check whether the image descriptions are missing necessary information.

For example:

You can add:

Product dimensions, specifications, or corresponding model numbers.

You can add:

The difference between purchased items and props used for photography.

You can add:

Branch names, locations, and entrance directions.

You can add:

The nature of the work, and whether customization inquiries for similar styles are accepted.

You can add:

The actual service scope of the case, and the on-site conditions that need further confirmation.

From daily inquiries, merchants can observe:

❓ Which questions come up most often?

📸 Which photos do customers ask about most?

🏷️ Which names are easily misunderstood?

📏 Which specification details often need to be supplemented?

💬 Which descriptions can help customers express their needs more easily?

By gradually improving the Gallery based on actual inquiries, the next customer can understand the basic information before making contact.

📌 Questions customers frequently raise can also serve as a reference for improving image titles and descriptions.

In the Gallery-related information on their WeiCity merchant channel, merchants can provide image names, style numbers, and brief inquiry guidance, then continue the conversation through the contact methods actually available.

A simple inquiry process is:

Find a product, work, or service case they like through the Gallery.

The customer provides a screenshot, name, or style number.

Confirm whether the customer wants to know about price, specifications, service content, or appointment arrangements.

Based on business needs, further confirm quantity, size, budget, area, or date.

Provide relevant product or service information, and confirm what the quote includes.

Based on the actual situation, continue to confirm the purchase, appointment, on-site assessment, or other service arrangements.

Actual contact and communication methods should follow the features currently offered by the WeiCity merchant channel and the merchant's settings.

For retail, photography, design, renovation, repair, beauty, and other service merchants, the Gallery is not just a place to display photos. It can also serve as a shared reference for discussing customer needs.

When customers can clearly point out which image they like and which detail they want to know about, merchants can more easily provide the relevant information.

💬 Starting from confirming images, gradually understand customer needs, explain actual conditions, and arrange next steps, so communication after browsing is clearer.

🌐 WeiCity | Helping customers go from seeing an image they like, to finding the corresponding product, expressing specific needs, and then contacting the merchant.