9 📁 Customers want catalogs and specifications, but you're still sending them one by one? Use WeiCity to connect displays with material sharing

You may often receive these questions:

📘 "Is there a complete product catalog?"

📐 "What are the dimensions and specifications of this product?"

🛠️ "Can you send the installation instructions to the technician?"

📄 "What does the service include?"

Every time you receive an inquiry, you need to find files, check versions, and then send them to the customer.

If materials are scattered across different devices or chat records, searching for them also takes time.

Organizing detailed documents and providing access to them in relevant introductions makes it easier for customers to keep learning.

🏪 Merchant channel: Showcase your business

Use images, product descriptions, service introductions, and articles to help customers first understand what you offer and which needs it suits.

📁 WeiCity Cloud Drive: Share detailed materials

Organize product catalogs, specification sheets, installation instructions, and service manuals, and provide them to customers through share links.

You can place the corresponding file links in channel content and clearly state:

👉 View the complete product catalog.

👉 View specifications for this model.

👉 View pre-installation preparation notes.

💡 Example: a lighting merchant

A customer sees a pendant light they like in the channel, but still needs to confirm:

🔹 Whether the size suits their dining table.

🔹 What conditions the installation location requires.

🔹 Which colors and models are available.

🔹 Whether the power requirements are suitable.

Merchants can attach share links to the corresponding specification documents in product descriptions.

After reviewing them, customers can also easily pass the materials to a designer or installer to confirm together, then contact the merchant to discuss models, stock and installation arrangements.

Files can be named by series, model and purpose:

📄 Dining Pendant Light Series | Product Catalog.

📄 Model A | Dimensions and Specifications.

📄 Light Fixture Installation | Preparation Notes.

📄 Installation Service | Service Scope.

Next to the link, add a brief note on its purpose, for example:

“This document includes dimensions and installation requirements, and can be shared with your installer for confirmation first.”

Customers can then tell whether this is the document they need.

If a customer asks about a particular model, provide that model's specifications; if they ask about the scope of service, share the related information.

For example:

👉 “This is the product information you asked about earlier. It includes dimensions and installation requirements. Once you've reviewed it, we can confirm which option suits you.”

The materials help customers understand the details, and you can keep the conversation focused on actual needs.

When updating files, remember to check versions, sharing permissions and channel links so customers get the correct materials.

✅ Less time spent searching for files

Organized material links can be used for everyday inquiries.

✅ Connecting introductions with detailed information

After reading a product or service introduction, customers can continue to view related documents.

✅ Easier for several people to confirm together

Family members, designers or purchasing staff all have materials to refer to.

✅ More specific conversations

Discuss suitable options around specifications, requirements and service content.

👉 Use the WeiCity merchant channel to link Cloud Drive files, and organize catalogs, specifications and notes so every consultation has clear reference material.