When customers first learn about your brand, they usually want answers to a few important questions.

🏪 What kind of business is this?

🛍️ What products or services are offered?

📍 Where is the store located?

🕒 When are you open?

💬 How can customers contact you or ask for more information?

If this information is scattered across Facebook, Instagram, WhatsApp, different photos, and chat histories, customers may need time to look for it, and merchants may need to answer the same questions repeatedly.

The WeiCity Merchant Channel (Business Channel) provides merchants with an online showcase within the platform, so that brand introductions, products, services, articles, images, and contact details can be presented together through one channel link.

Whether you run a physical store, restaurant, education centre, repair service, retail business, or personal studio, you can organize your merchant channel according to your actual needs.

🌐 One channel link to introduce your business in one place.

🏪 One merchant page to show your brand and basic information.

🛍️ One content entry point for customers to view products and services.

📸 One display space to showcase your store environment and work.

📚 One section structure to organize different business topics.

💬 One contact entry point to help customers make further enquiries.

The key of a merchant channel is not just putting your business online, but also helping customers who first learn about you clearly understand what you offer and how to find you.

The merchant channel can organize basic business information around the questions customers care about most.

This information is usually an important reference when customers decide whether to learn more about a merchant.

Use a clear, easily recognizable brand name.

For example:

🏪 Official business name.

🛍️ Store name.

🎨 Studio name.

💼 Service brand name.

It is recommended to keep the name consistent to avoid confusion when customers see different names on different platforms.

A brand logo and cover image can help customers quickly recognize your business.

For example:

🖼️ Brand logo.

🏪 Store exterior.

🍽️ Main dishes.

💐 Representative works.

🛠️ Service scenes.

It is recommended to use clear images relevant to your actual business.

Brief description:

📋 The type of business you run.

🛍️ The products you offer.

🛠️ The services you provide.

👥 The main customers you serve.

For example:

“We are a flower studio located in Penang, offering everyday bouquets, graduation flower gifts, and custom floral design.”

Let customers know when it is suitable to visit or contact you.

For example:

📅 Business days each week.

🕒 Daily opening hours.

🎉 Public holiday arrangements.

📞 Enquiry hours.

Provide according to your actual way of operating:

🏪 Physical store address.

📍 Service area.

🚚 Delivery range.

🛠️ On-site service coverage.

For example:

📞 Phone.

💬 WhatsApp.

📧 Email.

🌐 Other available contact channels.

Because customers may not necessarily read all articles first.

Many people simply want to quickly confirm:

“Is this the business I am looking for?”

“Does it offer the service I need?”

“Can I contact them right now?”

📌 The clearer your basic business information, the easier it is for customers to form an initial understanding on their first visit.

The "About" content in the WeiCity Merchant Channel can help customers learn more about your brand and business direction.

A merchant introduction does not need to be complicated.

However, it should clearly explain what you offer and which customers it suits.

For example:

🍽️ Food and beverage service.

🛍️ Retail products.

🛠️ Repair and maintenance.

🎓 Education and training.

🎨 Design and creation.

For example:

A repair merchant can introduce:

🔧 Home appliance repair.

🛠️ Equipment inspection.

📋 Maintenance services.

📍 Service area.

For example:

👨‍👩‍👧 Family customers.

🏪 Local merchants.

🎓 Students and parents.

💼 Corporate clients.

For example:

📍 Penang.

📍 George Town.

📍 Butterworth.

📍 Malaysia.

Fill in area information according to your actual service range.

For example:

“For details on service scope, prices, or booking arrangements, please contact us through the contact details provided on this channel.”

🎓 Penang Children's Learning and Development Centre

We provide courses and educational support services related to children's learning and development, helping parents understand different learning needs and enquire about the programmes the centre actually offers.

📚 Course introduction: Describe available courses and learning directions.

👧 Suitable age: Introduce the age range for each course.

🏫 Centre environment: Show the actual teaching space.

📋 Enquiry process: Explain how parents can learn about course arrangements.

📞 Contact details: Make it easy for parents to ask further questions.

Do not describe services that have not yet been offered as available.

When professional qualifications, service results, or other important information are involved, state them accurately.

📌 A good merchant introduction lets customers understand your brand, service content, and next steps for contacting you in a short time.

Besides basic information, merchants can also arrange different types of display content according to the features activated for their channel.

Different content can help customers understand different aspects.

Suitable for retail, food and beverage, and other merchants selling products.

For example:

📦 Product names.

📸 Product photos.

💰 Current price.

📏 Specifications and sizes.

🎨 Colors or styles.

📝 Product descriptions.

Suitable for repair, design, education, and professional service merchants.

For example:

📋 Service items.

👥 Target users.

📍 Service area.

🕒 Service hours.

💬 Contact methods.

Merchants can use articles to further explain their products and services.

For example:

📚 User Guides.

💡 Practical knowledge.

❓ Frequently asked questions.

🏪 Brand story.

📣 Latest news.

Images can help customers understand the actual environment and work.

For example:

🏪 Store environment.

🍽️ Food photos.

💐 Floral works.

🛠️ Service case studies.

🎨 Design results.

If your current channel plan provides related features, you can display the following as needed:

🍞 Food preparation process.

💐 Bouquet packaging demonstration.

🎨 Creative process.

🛠️ Service descriptions.

🛍️ Product information: helps customers understand their choices.

🛠️ Service introduction: helps customers judge whether it meets their needs.

📝 Articles: provide detailed explanations.

📸 Images: show the actual environment and details.

🎬 Videos: demonstrate the process and how things work.

Merchants can start with the most important information first.

Then add other content as business needs grow.

📌 Merchant channel content should be arranged around customer needs, rather than simply pursuing a large number of features.

As channel content grows, if all articles and images are mixed together, customers may not know where to start.

Sections give different topics a clear place.

A merchant providing home repair services can plan the following sections.

Introduction:

🛠️ Repair types.

📋 Service scope.

📍 Service area.

Showcases:

📸 Actual photos.

📝 Project description.

🔧 Work process.

Instructions:

💬 How to enquire.

📅 How to book.

🛠️ Service arrangements.

💰 Pricing methods.

For example:

“What information is needed before a repair?”

“Do you provide on-site service?”

“How can I confirm the service fee?”

For example:

📅 Business hours adjustments.

🛠️ New services.

📢 Important notices.

Use short, easy-to-understand names.

For example:

✅ Service items.

✅ Completed cases.

✅ Service process.

✅ Frequently asked questions.

Avoid internal names that customers may not understand or overly complex titles.

For example:

“What should I prepare before air conditioner maintenance?”

“How can I tell whether repairs are needed?”

“What information is needed when booking an on-site service visit?”

Because customers can look directly for content that matches their questions.

When the merchant updates information later, it is also easier to know which section it belongs in.

📌 A clear section structure makes the merchant channel easier to browse and simpler to organize and maintain over time.

The channel homepage is an important entry point when customers enter a merchant channel.

Prioritize the most helpful information.

For example:

🏪 Business name.

🎨 Brand logo.

📝 Short introduction.

For example:

🍽️ Main dishes.

💐 Featured bouquet.

🛠️ Core services.

🎓 Course introductions.

For example:

🏪 Store environment.

🛍️ Product photos.

🎨 Completed works.

For example:

📋 Service items.

📸 Works Gallery.

📝 Useful Articles.

❓ Frequently asked questions.

For example:

📞 Contact phone number.

💬 WhatsApp.

📍 Store address.

📅 Booking information.

The purpose of the homepage is to help customers quickly understand the key points and find their next step.

Detailed information can be placed in the relevant sections.

📌 A clear homepage should let customers know who you are, what you offer, and how to learn more.

After the merchant channel is set up, the publicly displayed business information can be shared through the channel link.

This way, the merchant does not need to reorganize a full introduction every time.

For example:

Customer:

“What repair services do you offer?”

Merchant:

“Welcome to check our WeiCity merchant channel, which includes our service items and related information.”

For example:

Facebook.

Instagram.

TikTok.

For example:

🏪 Store promotion.

🛍️ Product introductions.

🎉 Event information.

📸 Work showcases.

For example:

💼 Business partnerships.

📧 Business emails.

📇 Digital business cards.

For example:

🏪 In-store promotional materials.

📋 Product catalogs.

📇 Digital business card.

If you use a QR code, make sure it points to the correct channel link.

✅ The merchant name is correct.

✅ Contact information is valid.

✅ Business hours are accurate.

✅ Product information is not outdated.

✅ Important content is easy to find.

📌 A clear channel link lets customers reach the same business information hub from different promotion channels.

A merchant channel is not only for displaying information.

It should also help customers know how to learn more about the merchant or get in touch.

When browsing a channel, customers typically go through several stages.

Customers first learn about:

🏪 Business name.

📍 Location.

📝 Business activities.

For example:

🛍️ Product introduction.

🛠️ Service items.

📸 Work examples.

📚 Useful articles.

For example:

“Is this service suitable for my situation?”

“Does this product come in other colors?”

“Can I make a booking in advance?”

For example:

📍 Visit in person to learn more.

💰 Confirm the quote.

📅 Booking services.

🛍️ Choose products.

For example:

📞 Contact us to learn about the scope of service.

🛍️ View product specifications and prices.

📍 Check business hours before visiting.

📅 Ask about available time slots before booking.

💬 For customized services, please explain your needs first.

For example:

“Feel free to enquire.”

Although not incorrect, it can be clarified further:

“For product specifications and current prices, please contact us through the contact details provided on this channel.”

📌 Clear next-step instructions can reduce cases where customers do not know how to proceed.

Many merchants already promote their products and services through social media.

Social media is well suited to regularly posting updates, sharing videos, and interacting with users.

The WeiCity merchant channel can serve as a central entry point for organizing business information.

📸 Share daily photos.

🎬 Post short videos.

💬 Interacting with users.

📢 Announce the latest promotions.

🏪 Centrally displaying business information.

🛍️ Organizing products and services.

📚 Displaying articles by category.

📸 Presenting works in one place.

📞 Providing contact information.

A restaurant posts a video of a new dish on Instagram.

After seeing it, customers may want to learn more:

🍽️ The full menu.

💰 Prices.

📍 Address.

🕒 Opening hours.

📞 Contact information.

As needed, merchants can share the WeiCity merchant channel link in their social media profiles or related posts.

Depending on how the business operates, different platforms can serve different purposes.

📌 Social media helps merchants keep sharing, while the merchant channel helps customers view business information in one place.

For merchants who want more people to learn about their business through search, clear page content has practical value.

However, note that publishing content does not guarantee a Google ranking.

For example:

“Penang Flower Studio”

For example:

Penang.

George Town.

Butterworth.

For example:

“Graduation bouquet design”

“Home appliance repair service”

“Children's learning courses”

For example:

“How far in advance should I book a graduation bouquet?”

“What should I prepare before booking home appliance repair?”

“What should I consider when choosing children's learning courses?”

For example:

“Blue and white graduation bouquet design work”

For example:

💰 Product prices.

📍 Store address.

📞 Contact phone number.

📅 Event Dates.

Whether search engines can discover, crawl, and index channel content also depends on the platform's technical settings, indexing status, content quality, and other factors.

Simply creating a channel or publishing articles cannot guarantee a specific ranking or traffic.

📌 Accurate, clear, and useful content is an important foundation for merchants organizing their online information.

It is recommended to first complete five categories of basic information.

Prepare:

📋 Business name.

📝 Short introduction.

🛍️ Main business.

👥 Target customers.

Prepare:

📍 Store address.

🕒 Opening hours.

📞 Contact phone number.

💬 Other contact options.

Prepare:

🎨 Brand logo.

🖼️ Channel cover.

🏪 Store environment.

🛍️ Product photos.

Prepare:

📦 Product names.

💰 Current prices or how to request a quote.

📏 Specifications.

📝 Service description.

For example:

“How do I make a booking?”

“Do you offer delivery?”

“Can I choose other colors?”

“Which areas does the service cover?”

There is no need to publish a large number of articles on the first day.

Customers can first get a clear understanding of the merchant, and more content can be added gradually.

📌 Completing the basic information first, then expanding sections and articles, helps the channel be useful from the start.

A merchant channel does not stop needing updates once it is created.

As business conditions change, some information may need to be adjusted.

For example:

📅 Public holidays.

🏪 Temporary closures.

🕒 Changes to business hours.

For example:

💰 Price changes.

📦 Discontinued products.

🎨 New styles.

For example:

📋 New services.

📍 Changes to service areas.

📅 Changes to booking arrangements.

For example:

🎨 New work.

🏪 Changes to the store environment.

🛠️ Newly completed service cases.

For example:

If customers often ask the same question, consider organizing the answer into an article.

For example:

🖼️ Are the images clear?

📝 Is the text easy to read?

📂 Are the sections easy to find?

💬 Are the contact options working properly?

Because customers may plan based on the channel information:

📍 Visiting in person.

📞 Contacting you.

🛍️ Making a purchase.

📅 Making a booking.

Outdated or incorrect information may cause misunderstandings.

📌 Keeping the channel up to date helps the publicly displayed information better reflect your actual business operations.

A WeiCity merchant channel is an online space on the platform used to centrally display merchant information, products, services and business content.

For example:

🏪 Business name.

📝 Brand introduction.

📍 Address.

🕒 Opening hours.

📞 Contact information.

🛍️ Products and services.

The modules actually available depend on the channel plan and page features.

For example:

🍽️ Food and Beverage.

🛍️ Retail.

🛠️ Repair services.

🎓 Education.

🎨 Creative studios.

No.

You can complete the most important information first, then add sections as needed.

This depends on the article publishing features the channel currently offers.

This depends on the product features and plans you have actually activated.

Relevant images can be displayed using modules that are actually available, such as Gallery.

You can share the publicly displayed content through the channel URL.

Whether it is suitable as a replacement depends on your business needs.

Many merchants use social media and a merchant channel at the same time.

Customers can make further inquiries using the contact information you provide and the contact options currently available.

No, it cannot be guaranteed.

A channel can help centralize information, but the actual number of customers is still affected by many factors.

No, it cannot be guaranteed.

Search indexing and rankings depend on the platform's technical conditions, content quality and other factors.

Not necessarily.

The modules available may be affected by the channel plan, permissions and page settings.

We recommend regularly checking and updating business hours, contact details, products and service information.

📌 The main purpose of a merchant channel is to help customers understand your business more easily, not to guarantee specific traffic or sales results.

✅ The merchant name is correct.

✅ The brand introduction is clear.

✅ The merchant logo is clear.

✅ The address is accurate.

✅ The business hours are correct.

✅ The service area is clearly stated.

✅ Phone numbers are valid.

✅ The WhatsApp or other contact options are correct.

✅ Customers know how to make inquiries.

✅ Product names are clear.

✅ Prices or quoting methods are accurate.

✅ Service details match what is actually offered.

✅ Images are clear.

✅ Everything matches the actual products or services.

✅ No misleading displays.

✅ Section names are easy to understand.

✅ Article categories are logical.

✅ Important content is easy to find.

✅ The mobile page is easy to read.

✅ Images display properly.

✅ Contact options are easy to find.

✅ Information is reviewed regularly.

✅ Outdated content has been updated.

✅ Additional explanations have been added based on customer questions.

📌 Completing these basic checks can make your merchant channel better suited for everyday introductions, sharing and customer inquiries.

When customers first learn about your business, they do not necessarily buy right away.

They may simply want to find out first:

🏪 Who you are.

🛍️ What you offer.

📍 Where you are.

🕒 When it is open.

💬 How to get in touch further.

A WeiCity merchant channel helps you organize these important details in one place under a single channel URL.

🏪 Basic merchant information: Helps customers get to know your brand.

📝 Brand introduction: Explains your main business and what makes it distinctive.

🛍️ Products and services: Lets customers see what is actually available.

📸 Image display: Shows your shop environment, products and work.

📚 Sections and articles: Organizes different topics clearly.

🔗 Channel URL: Makes everyday sharing and promotion easier.

💬 Contact options: Help customers make further inquiries.

🔄 Ongoing updates: Keep the information reflecting your actual business operations.

The value of a WeiCity merchant channel is not just adding another online page; it lets customers understand your business more easily through clear information.

Start with the basic introduction, then gradually improve products, services, images and section content.

It helps customers who are learning about you for the first time understand more easily.

It also makes it easier for customers who have already contacted you to find the information they need again.

🏪 One channel to showcase your business in one place.

📚 Clear categories make content easier to browse.

🛍️ Display products and services so customers can learn about them.

💬 Provide contact options to make inquiries more direct.

Specific available modules, channel plans, feature settings and display scope are subject to WeiCity's current platform pages.

👉 Open WeiCity: https://wei.city/