77 How Solar Energy System Merchants Can Use WeiCity: From Solution Consultation to Installation and Maintenance

From solution consultation to installation and maintenance

"Is my home suitable for solar installation?"

"What information do I need to provide first?"

"Is the roof area big enough?"

"How should I maintain it after installation?"

"Can you assess a company or store?"

When considering a solar system, customers usually want to first understand roof conditions, electricity usage, project budget and installation process. However, an actual solution must be assessed based on the site, equipment and applicable requirements, so a single roof photo is rarely enough to judge directly.

💡 Through WeiCity, you can build your own merchant channel and organize your service items, assessment process, cases and booking information, so customers can first understand your services before contacting you to confirm next steps.

✅ Solar system supplier

Introduce the systems, equipment and consulting services you actually provide.

✅ Solar Installation Team

Explains on-site assessment, installation scheduling, and project scope.

✅ Residential Solar Provider

Introduces the consultation and installation process for residential projects.

✅ Commercial Solar Service Team

Explains project services for shops, offices, and other commercial premises.

✅ Solar System Maintenance Provider

Shows the actual scope of inspection, cleaning, or maintenance services.

✅ Equipment and Accessories Merchant

Introduces the equipment categories actually supplied and how to request quotes.

📌 System configuration, installation methods, and project requirements must be confirmed by qualified personnel with relevant experience, based on on-site conditions and applicable regulations.

You can organize this according to your actual services:

🔹 Initial Consultation and On-site Assessment

Explains how customers can book, and what information is gathered during the assessment.

🔹 Residential System Plans

Introduces the services residential customers can consult on and the project process.

🔹 Commercial Project Consultation

Explains which types of premises are suitable and what basic information to submit.

🔹 Installation and Project Coordination

Introduces the equipment installation, on-site scheduling, or project communication you actually handle.

🔹 System Inspection and Maintenance

Lists the inspection or maintenance services you actually provide.

🔹 Equipment and Accessories

Shows the product categories you actually supply or can source on request.

💡 Lead with the most commonly offered services, then add notes on different premises and project types.

Recommended to specify:

✅ Types of Premises Served

✅ Service Areas and Booking Methods

✅ Whether On-site Assessment Is Provided

✅ Basic Information Customers Should Prepare

✅ How Plans and Quotes Are Confirmed

✅ Scope of Installation and Maintenance Services

✅ Project Process and Communication Methods

✅ Follow-up Maintenance or After-sales Contact Methods

🔶 Example: Residential Solar Consultation

Consultation content: Explains the services customers can consult on.

On-site information: Provides basic details such as roof, electricity usage, and address.

Assessment method: The team further confirms on-site conditions.

Quote explanation: Confirmed based on the on-site assessment and plan scope.

Next step: Once both parties confirm the service details, the project is scheduled.

📌 The channel introduction is used to explain the service process and does not mean a system suits every roof or customer. Specific plans require professional assessment.

1️⃣ Type of Building or Premises

Indicate whether it is a residence, shop, office, or other building.

2️⃣ Roof and On-site Photos

Take photos of the whole roof and related installation areas; do not climb or take risks when photographing.

3️⃣ Electricity Information

If available, provide a recent electricity bill or usage record to help understand needs in advance.

4️⃣ Approximate Address

Helps the merchant confirm the service area and arrange the on-site assessment.

5️⃣ Expected Project Timing

Indicates when you would like to have the consultation or assessment.

6️⃣ Existing Equipment

If related equipment is already installed, you may provide equipment details or photos.

📌 Information provided is only for initial communication. Suitability, configuration, and project requirements still require assessment and confirmation by professionals.

You can explain it according to your actual service arrangements:

🔹 Initial Communication

Understand the customer's premises, electricity needs, and project goals.

🔹 Information Collection

Organize the address, on-site photos, and any available electricity information.

🔹 On-site Assessment

Check roof conditions, installation location, and other on-site factors.

🔹 Plan and Quote

Explain the recommended project scope, equipment included, and quote components.

🔹 Project Confirmation

Both parties confirm the work scope, timing, payment, and related arrangements.

🔹 Installation and Follow-up Service

Explain the inspection and handover after installation, and how to contact for maintenance.

📌 The actual process may vary depending on project type, site conditions, and applicable requirements, and the information confirmed by the merchant shall prevail.

Solar project costs may be affected by premises conditions, system configuration, equipment selection, installation scope, and other project requirements.

Suggested content:

✅ Equipment and Work Scope Included in the Quote

✅ Whether On-site Assessment Is Charged

✅ How Extra Materials or On-site Construction Are Priced

✅ Whether Maintenance Services Are Included in the Project

✅ Payment Arrangements and Quote Validity Period

✅ Project Costs That May Need Separate Confirmation

🔶 For example:

“Project costs are confirmed based on on-site assessment, system configuration, and construction scope. The formal quote will list the equipment and services included; other items will be explained separately.”

📌 Do not promise a final price, power output, or savings based only on roof area or a single piece of information. Specific figures require actual conditions and professional assessment.

You can introduce customers to:

🔹 Which inspection or maintenance services are provided

🔹 How customers can book maintenance

🔹 The range of equipment covered by maintenance services

🔹 How to get in touch when an abnormality is found

🔹 How equipment warranty and service guarantee differ

🔹 Whether installation and equipment records should be kept

💡 Encourage customers to keep equipment models, installation records, and service contact information, so they can be checked more easily later.

📌 Warranty periods, coverage, and maintenance conditions should follow the actual terms provided by the supplier or merchant.

🔹 About Us

Introduce the team, service areas, and main project types.

🔹 Residential Solar Services

Explain how residential customers can consult and how assessments are done.

🔹 Commercial Project Services

Introduce the service scope for commercial premises projects.

🔹 Installation and Maintenance

Organize the project process, maintenance services, and booking methods.

🔹 Project Cases

Display approved, publicly shareable cases and project descriptions.

🔹 FAQ

Answer questions about on-site assessment, information preparation, quotes, and follow-up maintenance.

🔹 Contact and appointments

Provide merchant contact details and how to book a consultation.

💡 To start, you can lead with core services, project process, and consultation materials, then gradually add cases and frequently asked questions.

🔶 Customer asks: “Is my home suitable for solar?”

You can reply:

“Hello, here is our service overview and assessment process. Please provide your approximate address, roof photos, and any available electricity information, and we will then confirm the next assessment steps.”

🔶 Customer asks: “How much does installation cost?”

You can reply:

“Costs need to be confirmed based on on-site conditions, system configuration, and construction scope. You can first share information about your premises, and we will arrange an initial discussion.”

🔶 Customer asks: “How should the system be maintained after installation?”

You can reply:

“Here is our maintenance service information. Maintenance requirements may vary by equipment, so please provide the equipment model or installation details and we will help confirm the applicable service scope.”

1️⃣ Basic merchant information

Name, service areas, contact methods, and business hours.

2️⃣ Service Items

Organize actual services such as residential, commercial, installation, or maintenance.

3️⃣ Project Process

Explain the main steps of consultation, assessment, quoting, and installation.

4️⃣ Information Checklist

Tell customers what information they can prepare for an initial consultation.

5️⃣ Case and Equipment Images

Choose content that is approved for public sharing and matches actual projects.

6️⃣ Fees and After-sales Information

Explain how quotes are confirmed, the maintenance scope, and contact methods.

✅ Are the service scope and applicable premises clearly stated?

✅ Is the assessment and quoting process explained?

✅ Does it avoid promising project results that have not been assessed?

✅ Are case photos and equipment information genuine and approved for public sharing?

✅ Are warranty and maintenance scope explained according to actual terms?

✅ Are contact details and service areas correct?

Once service items, project process, and information checklist are organized in the channel, they can be used to reply to customers, introduce the team's services, and support everyday promotion.

Customers can first understand the service scope, then provide premises, roof, and electricity information; merchants can also use this to continue confirming service areas, on-site assessments, and quote arrangements.

Want to learn how to set up a solar system merchant channel?

Feel free to contact us through WeiCity's official channel contact details, and we can work together to organize display content suited to your business.

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