13 🏪 What do customers look at when they first discover you? Use the WeiCity "About Page" to explain your business clearly

A customer may enter your merchant channel for the first time because of a photo, an article, or a link shared by a friend.

At this point, they may still not know:

🏪 What kind of merchant are you?

🛍️ What main products and services do you offer?

📍 In which area do you operate?

💬 How can they contact you and ask further questions?

If this information is not easy to find, customers have to search for it themselves or ask about each item by sending messages one by one.

A clear merchant introduction helps customers judge more quickly whether your business suits their needs.

The WeiCity merchant channel offers an "About Page" where merchants can organize their brand introduction and contact details.

You can use text and images to make clear the basic information customers most need to know.

Even if customers first see a particular article, they can go further into the channel to learn about the merchant behind it.

📝 What can be included on the About Page?

🏪 Who you are

Introduce your brand name, business direction and key features.

For example:

"We are a flower shop located in Penang, offering everyday bouquets, festive gifts and event floral arrangements."

Start by stating clearly what your business does, so customers can get to know you quickly.

🛍️ What you offer

List your main products and services so customers can judge whether they meet their needs.

For example:

💐 Fresh flower bouquets

🎁 Gift box combinations

💍 Wedding floral arrangements

🎉 Event decorations

Detailed styles, prices and case studies can be placed in the corresponding section for customers to browse further.

Explain the shop's location, business arrangements, and the information customers should know before visiting.

If services need to be booked in advance, this can also be clearly explained in the introduction.

💬 How to contact you

Organize the contact methods you use so interested customers know how to take the next step.

Contact information must be accurate, so customers do not find an old number or outdated details.

💡 For example: how can a flower shop write this more clearly?

If it only says "We do our best to make every bouquet with care," customers may still not know what this shop offers.

Merchants can make the introduction more specific:

"We are located in Penang, offering birthday bouquets, anniversary gifts, wedding floral arrangements and event decorations. You are welcome to browse bouquet styles and decoration cases in the channel. For custom orders, please contact us in advance to confirm flowers, budget and delivery arrangements."

This way, customers can understand:

✅ Where the merchant is located.

✅ What the main services are.

✅ Where to view the work.

✅ What needs to be confirmed before placing a custom order.

Brand philosophy can be kept, and adding specific information will make the introduction more helpful.

The WeiCity "About Page" supports in-place editing of introductions and contact details.

When business details change, merchants can update the relevant information, for example:

🔸 Add new service items.

🔸 Adjust business hours.

🔸 Replace the contact number.

🔸 Add visiting or booking instructions.

When maintaining, you can also check related introductions in other sections together, so the information customers see stays consistent.

🗂️ How does the About Page work with other sections?

Helps customers get to know the merchant and understand its main business.

📝 Article section

Explains professional knowledge, service processes and common questions in detail.

🛍️ Shop section

Displays specific products and purchase information.

📸 Gallery section

Presents environments, work and service results.

When each section has a clear purpose, customers can more easily move from a basic understanding to deeper exploration.

🔹 Help new customers quickly get to know the brand

Understand who you are first, then look at specific content.

🔹 Reduce repeated explanations of basic information

Common business and contact information has a convenient place to view.

🔹 Make business information easier to maintain

When your business changes, update the introduction promptly.

🔹 Provide brand background for other content

Make it easier to learn about the merchant behind articles, photos and products.

It does not need to be very long at the start.

First organize "who you are, what you offer, where you are and how to contact you" clearly, then gradually add your brand story and real photos.

👉 Complete the "About Page" of your WeiCity merchant channel so new customers can understand your business more quickly.