2 How to Use Your Merchant Channel? From Customer Inquiries to Everyday Promotion

“What products do you have?”

“What does this service include?”

“Where is your store?”

“Are there any current promotions?”

These are questions customers often ask when they are interested.

Organize your commonly used materials into your WeiCity merchant channel. When you receive an inquiry, you can share it with the customer and then discuss their specific needs further.

✅ Respond to inquiries and let customers learn about you first

Organize your business introduction, main products and services, representative images, and contact details so that customers contacting you for the first time have material to browse.

For example: when a parent asks about courses at an education center, you can first share the channel so they can learn about the courses, learning environment, and teachers, then continue the conversation based on their child's situation.

✅ You can say this when sharing:

“Hello, this is our merchant channel, which includes introductions to our products and services. Feel free to take a look, and if you are interested in anything, please ask me directly.”

✅ Promote new products so customers can keep learning more

Images or videos on social media can attract attention, while the channel can provide complete product details.

 For example: after a retail store posts photos of a new product, it can organize the product features, styles, and inquiry methods in the channel, then attach the channel link to the promotional content.

✅ Give interested customers somewhere to continue learning more after they see your post.

 ✅Introduce promotions and state the conditions clearly

We recommend stating:

✅ The products or services the promotion applies to

🔹 Promotion start and end dates

🔹 Prices and terms of use

🔹 How to contact you or take part

 For example: when a restaurant promotes a set meal, it can show photos of the dishes, what the set includes, serving times, and contact methods so customers can easily understand the offer.

✅ After a promotion ends, update it promptly or mark it as ended to avoid showing customers outdated information.

✅ Showcase your work and introduce your expertise

✅ Beauty salons, renovation companies, repair services, and similar businesses can showcase their service strengths through work samples and case studies.

🔹 What the customer originally needed

🔹 What services you provided

🔹 What features the work or service has

🔸 For example: a renovation merchant can organize cases by kitchen, living room, or bathroom so customers can browse work related to their own needs.

📌 Obtain the customer's consent before publishing their photos or information.

New product launches, changes to business hours, open days, and holiday activities can all be organized in the channel.

🔸 For example: when an education center publishes open day information, it can clearly state the date, time, location, activity details, and how to make inquiries so parents can plan ahead.

🔗 Where can you share your channel?

🔹 WhatsApp: when replying to inquiries, share the complete introduction.

🔹 Social media: use it alongside posts so customers can keep browsing.

🔹 Everyday promotion: introduce new products, services, or activities.

🔹 Customer referrals: make it easy for customers to share with friends and family.

🔹 Business negotiations: showcase products, services, and related cases.

📌 Before sharing, check that your contact details, business information, and activity dates are correct.

1️⃣ Who you are

Clearly state your business name, what makes your business distinctive, and who you serve.

2️⃣ What you offer

Introduce your main products, courses, or service items.

3️⃣ What's Worth Knowing

Include representative images, works, or product highlights.

4️⃣ How to Contact You

✅ Provide your address, phone number, WhatsApp, and other related contact details.

Organize the information customers ask about most first, then add more based on your actual inquiries.

After browsing products, they can get in touch to ask questions. After learning about your services, they can discuss their needs. After seeing a promotion, they can ask how to take part.

The clearer your channel content is, the easier it is for customers to find what they care about, and the easier it is for you to keep the conversation going.

When you receive a customer question, try sharing your WeiCity merchant channel and tell them where to find the relevant content.

Keep updating your products, services, and news so that every share presents your current business.

Feel free to contact the official WeiCity channel to learn how to use it for your industry.

WeiCity Make your business visible, and make contact easier.