Using chat every day to contact customers, reply to friends, and join group discussions can cause the conversation list to grow over time.

Some customers need daily follow-up, some projects are already finished, and some groups have a large volume of messages that do not need immediate attention.

Have you run into any of these situations?

💬 Too many customer messages, and important conversations are hard to find.

👥 Work groups and friend groups are mixed together.

📦 Completed projects still take up space in the chat list.

🔔 Frequent group notifications affect focus at work.

📅 You remember needing to reply to a customer but forget which conversation it was.

📁 You want to keep chat history without having every conversation appear in the main list.

WeiCity offers conversation pinning, archiving, and Do Not Disturb to help users manage chats based on contact frequency, project progress, and message importance.

📌 Pin Conversations: Make frequently used important chats easier to find.

📂 Archive Conversations: Organize discussions you do not need to check often.

🔕 Do Not Disturb: Reduce reminders from non-urgent messages.

📋 To-do Notes: Used together with chat management to reduce missed customers and work tasks.

Whether it is personal chat, merchant customer inquiries, or team group communication, appropriate organization can make daily communication more orderly.

Conversation pinning is a feature that helps users quickly find frequently used chats.

When the chat list contains many conversations, important customers or work groups can become hard to find as new messages arrive.

In this case, you can consider pinning conversations that you need to open frequently in the near future.

For example:

🏢 Internal company work group.

📋 Project coordination group.

📅 Upcoming event planning group.

📦 Order processing group.

These groups may need to be checked every day.

For example:

💰 Customers who are confirming quotes.

🎨 Customers who are revising design drafts.

📦 Customers waiting to confirm delivery.

📅 Customers who are arranging appointments.

For example:

👨‍👩‍👧 Family groups.

💬 Friends you contact often.

📅 Contacts currently arranging a get-together.

A design studio is handling several client projects at the same time.

One of the clients needs to confirm design drafts frequently.

The merchant can pin this client's chat first, making it easier to quickly check replies and add supporting materials.

After the project is completed, unpin it as needed.

If too many chats are pinned, important chats become harder to identify.

📌 Pinning is suitable for recent chats that need priority attention, not for every conversation that was once important.

If you want a particular chat to be easier to find, you can use WeiCity's chat pinning feature.

The exact steps may vary depending on your device and interface version.

Go to the chat list.

For example:

👥 Work groups.

🛍️ Customer chats.

📅 Event discussion groups.

Find the corresponding chat management option.

Complete the action following the prompts on the current interface.

Confirm whether the chat is displayed according to the pinning rules of the current interface.

Before pinning, consider three questions.

📋 Is there still an ongoing matter to handle?

👀 Do you need to open it often?

📅 Does it need continued follow-up in the near future?

If the answer to all of these is yes, consider pinning it.

For example:

📦 The customer project has been completed.

📅 The event has ended.

💬 Contact frequency has clearly decreased.

📋 There is currently nothing that needs priority handling.

Pinning only makes a chat easier to find.

Whether a customer has replied, an order has been confirmed, or a task has been completed still needs to be checked in the actual conversation.

📌 Adjust pinned chats as matters progress so that important chats always remain easy to find.

Some chats do not need to be opened often, but may still need to be found in the future.

For example:

📦 Completed customer projects.

🎉 Event discussions that have already ended.

📋 Work groups with no follow-up arrangements for now.

💬 Chats you want to keep but do not check often at the moment.

For these chats, consider using the chat archive feature.

The main purpose of archiving is to separate chats that do not need frequent checking from everyday conversations.

Archiving a chat and deleting chat history are different actions.

Archiving is mainly used to organize chats, not to remove chat content.

Archiving a group chat does not mean you have left that group.

Use the archive entry or related chat management options provided in the current WeiCity chat interface to find them.

How an archived chat is displayed when it receives a new message depends on the current version and actual settings.

Do not assume that all archived chats will automatically return to the main chat list.

A photography studio has completed the photo shoot project for Client A.

After the client confirmed the photos, there are no new matters to discuss for the time being.

The studio may consider archiving this chat.

If the client contacts the studio again in the future, the chat can still be found using the method available in the current interface.

📌 Archiving is suitable for organizing chats that have reached a temporary stopping point. It should not be understood as deleting records or leaving a group.

Not every chat without new messages for the time being should be archived immediately.

Some projects may appear completed, but may still have follow-up matters.

For example:

🎨 The design draft has been confirmed.

📸 The photos have been delivered.

📄 The formal documents have been sent.

However, before archiving, you should still confirm whether the customer has any remaining questions.

For example:

📅 The team dinner has ended.

🎓 The course event has been completed.

🎤 The meeting has ended.

If there are no follow-up arrangements for the time being, consider archiving them.

For example:

📁 The project has no progress for the time being.

⏳ Waiting for arrangements for the next stage.

📄 No need to check frequently in the near future.

First: Are there any questions still waiting for a reply?

For example, the customer has raised a question, but the merchant has not yet responded.

Second: Has the final version been confirmed?

For example, a design draft has been sent, but the customer has not yet formally confirmed it.

Third: Are there any files that still need to be supplemented?

For example, the project is complete, but the formal delivery files have not yet been sent.

Fourth: Has the next contact been arranged?

For example, the customer has asked to discuss again next week.

It is recommended to first record the items that need follow-up.

For example:

📅 Contact the customer next Friday.

📄 Supplement the formal quotation.

🎨 Wait for confirmation of the second design draft.

📦 Confirm whether the delivery files have been received.

For example:

📄 Contracts.

💰 Quotations.

🎨 Formal design drafts.

📦 Project delivery files.

They can be organized in WeiCity Cloud Drive according to project needs.

Note that chat archiving and Cloud Drive file management are two different features.

📌 Before archiving, confirm whether any unfinished matters remain to reduce the chance of missing something later.

Some groups have many messages, but not every message needs to be checked immediately.

For example:

📚 Industry discussions.

🌿 Interest groups.

💬 General information sharing.

👥 Non-urgent community discussions.

In such cases, you can consider using the Do Not Disturb feature.

The main purpose of Do Not Disturb is to adjust chat notifications as needed.

You can still open the chat to view its content whenever you need to.

For example:

📅 Check once during the lunch break every day.

🌙 Read in a focused session in the evening.

📋 Check after completing the main work.

For people who need to focus on work, appropriately adjusting reminders for non-urgent groups can reduce frequent interruptions.

For example:

🛍️ Customer inquiries being handled.

📦 Orders that must be completed today.

📅 Events being coordinated.

🏢 Work groups that require timely replies.

If these chats serve an important purpose for immediate contact, adjust reminders with caution.

Different versions may have different notification rules.

Whether @mentions, group reminders, and other special notifications are affected by Do Not Disturb should be confirmed based on the current feature description and actual settings.

📌 Do Not Disturb is suitable for chats that do not need immediate attention, but it should not affect follow-up on important customers or work matters.

If a chat receives frequent messages, you can adjust reminders using the method provided in the current chat interface.

Go to the chat or group whose notifications you want to adjust.

Open the relevant menu or notification management entry.

Set it following the prompts on the screen.

Confirm whether the setting has taken effect.

For groups that do not need immediate replies, you can schedule a suitable time to read them.

A retail merchant may take part in several industry discussion groups at the same time.

These groups receive many messages every day, but most content does not need immediate action.

Merchants can adjust reminders as needed and review messages together at a convenient time.

At the same time, keep giving priority to customers who are asking about products or waiting for order confirmation.

You can agree on communication methods in advance.

For example:

💬 Discuss general matters in the group chat.

📅 Reply to non-urgent questions during working hours.

📞 For urgent matters, contact each other through another method agreed upon by both sides.

Even if you do not receive a reminder, important matters may still need attention.

📌 After adjusting reminders, you should still proactively check relevant conversations based on actual work needs.

These three features are often used together, but they solve different problems.

Mainly solves:

Important chats are hard to find.

Suitable for:

👥 Frequently used work groups.

🛍️ Customers you are currently following up with.

📅 Discussions about upcoming events.

Mainly solves:

Too many chats that are not needed for now.

Suitable for:

📦 Completed projects.

🎉 Events that have ended.

📋 Discussions with no follow-up arrangements for now.

Mainly solves:

Message reminders are too frequent.

Suitable for:

📚 General information groups.

🌿 Interest-based exchanges.

💬 Non-urgent discussions.

A merchant needs to handle different types of chats every day.

🛍️ Customers confirming orders: consider pinning.

📦 Customers whose delivery is complete: consider archiving after checking.

📚 General industry discussion groups: you can set Do Not Disturb as needed.

👥 Work groups used every day: keep them in an easy-to-find place.

For example:

A customer who was previously archived has started asking questions again.

An important project that was previously active has been completed.

A group that was not urgent has started discussing upcoming events.

At this point, you should reassess how the conversation is being managed.

📌 Pinning helps you find chats, archiving helps you manage lists, and Do Not Disturb helps you manage reminders; these three can be used together as needed.

For merchants who communicate with customers using WeiCity, organizing chats affects not only how quickly they can find conversations but may also affect customer follow-up.

You can manage conversations according to business stages.

For example:

🛍️ Asking about products.

💰 Asking about prices.

📅 Booking services.

📄 Requesting materials.

If ongoing follow-up is needed, consider keeping the conversation in an easy-to-find place.

For example:

📦 Confirm products.

💳 Checking payment arrangements.

🚚 Coordinating delivery.

💬 Answering customer questions.

These chats usually need to be checked more often.

For example:

🎨 Design revisions.

📸 Photography arrangements.

📄 File confirmation.

📅 Coordinating project progress.

You can pin chats based on how important each project is.

For example:

📄 Formal quotation has been confirmed.

🎨 Design results have been delivered.

📸 Photos have been sent.

📋 Follow-up matters have been handled.

After confirming there are no pending tasks, you can consider archiving.

If a customer makes a new inquiry, adjust how the conversation is managed according to the new business situation.

For example:

👤 Customer: Customer A.

📋 Current matter: Confirm the product quotation.

📅 Follow-up time: Friday morning.

📄 Related file: Formal version of the quotation.

💬 Communication method: WeiCity chat.

📌 Pinning a chat can help you find a customer, but clear follow-up records are still needed to handle business more effectively.

A clear chat list does not mean all work has been completed.

For example:

📌 The customer chat has been pinned, but the quotation has not yet been sent.

📂 The project chat has been archived, but the final payment still needs to be confirmed.

🔕 The work group has been set to Do Not Disturb, but there is still a meeting next week.

Therefore, important matters should not rely only on the position of chats in the list or their notification status.

For example:

🛍️ Customer A.

🎨 Design partner.

📚 Course parent.

🏢 Team leader.

For example:

📄 Send the quotation.

🎨 Revise the design draft.

📦 Confirm the order.

📅 Arrange a meeting.

For example:

🕒 Friday at 10 a.m.

📅 Next Monday.

⏳ After the customer confirms.

For example:

📄 Quotation.

🎨 Design draft.

📦 Product catalog.

📚 Course materials.

“Contact Customer A on Friday morning to confirm the second version of the design draft; after receiving confirmation, arrange formal production.”

A record like this is easier to follow up on than relying only on memory.

For business materials that need to be kept long term, you can create folders by project.

For example:

📁 Customer A

📄 Quotation

🎨 Design draft

📦 Formal delivery files

📌 Chats handle communication, to-do records handle follow-up, and Cloud Drive handles organizing related files.

You do not need to spend a lot of time organizing chats every day.

You can schedule regular checks based on the communication frequency of you or your business.

For example:

🛍️ Customers who are asking questions.

📦 Orders that need to be handled today.

👥 Important work groups.

Confirm:

📋 Whether there are any unfinished matters.

📅 Whether they still need to be checked frequently.

📦 Whether the project has ended.

For example:

🎉 Events that have ended.

📦 Completed projects.

💬 Chats with no follow-up arrangements for now.

Confirm:

📚 Which groups still do not need immediate reminders.

📅 Whether there are upcoming events that need attention.

👥 Whether there are new important communication needs.

For example:

📄 Whether any files have not yet been sent.

💰 Whether any quotations still need to be confirmed.

📅 Whether there are agreed reply times.

Every day: check important customer and work conversations.

Every week: check pinned chats, archived chats, and to-do items.

Every month: reassess commonly used groups and notification settings.

📌 You do not need to organize all chats at once; you can start with the few conversations you use most.

Yes.

WeiCity provides chat pinning to help users manage frequently used chats.

For the exact steps, refer to the current interface.

For example:

👥 Frequently used work groups.

🛍️ Customers you are currently following up with.

📅 Discussions about upcoming events.

💬 People you contact often.

Pinning is mainly used to manage your own chat list.

Whether any other visible indicator is involved should be confirmed in the feature description for the current version.

Archiving and deleting are different actions.

Archiving is mainly used to organize conversations and does not mean deleting chat history.

Archiving a chat does not automatically mean you have left the group.

You can find it through the archive entry or the relevant conversation management option provided on the current screen.

The exact location depends on the actual version.

Different versions and settings may affect how it is displayed.

The actual behavior of the current chat screen should be used as the reference.

Do Not Disturb is mainly used to adjust alerts. It does not mean leaving the conversation.

Which alerts are affected should be confirmed in the current feature description.

Please check the notification rules in the current version.

Do not assume that all special alerts will be kept or that all of them will be turned off.

This is not recommended.

You can prioritize pinning customers who need frequent follow-up.

If every customer is pinned, important conversations may become harder to identify.

If you may need to review the communication later, consider archiving it.

If it involves contracts, quotations or delivery materials, please also save the relevant files separately as your business needs require.

You can combine the following:

📌 Pin important conversations.

📋 Keep clear customer follow-up records.

📅 Set agreed reply times.

🔔 Use notification settings appropriately.

📌 Organizing conversations can help you find things faster, but important customer matters still require proactive follow-up.

✅ Do I still need to open it often?

✅ Are there any unfinished tasks?

✅ Should I remove pins that are no longer needed?

✅ Has the project been completed?

✅ Are there any customer questions that still need a reply?

✅ Are there any files still to be delivered?

✅ Have the follow-up arrangements been recorded?

✅ Is it a non-urgent conversation?

✅ Might there be an important notice?

✅ Have I scheduled a time to check it?

✅ Do I know whom to contact?

✅ Have I recorded the to-do items?

✅ Do I know when it needs to be handled?

✅ Have important quotations been saved?

✅ Are formal delivery files easy to find?

✅ Do I need to create a corresponding project folder in Cloud Drive?

✅ Are there any new important customers?

✅ Are there any projects that have restarted?

✅ Are the current pin and alert settings still appropriate?

📌 Adjusting how you manage conversations based on actual communication needs can make your chat list clearer and reduce the chance of missing important matters.

As friends, customer inquiries and group discussions keep increasing, your chat list may also become more complicated.

If every conversation is managed in the same way, important messages may become hard to find.

WeiCity offers conversation pinning, archiving and Do Not Disturb features so users can organize their chats according to actual needs.

📌 Pin conversations: Make recent important chats easier to find.

📂 Archive conversations: Organize discussions that have come to a temporary close.

🔕 Do Not Disturb: Adjust alerts for non-urgent messages as needed.

👥 Customer communication: Give priority to inquiries and projects you are currently handling.

📋 To-do records: Record matters that need replies and follow-up.

☁️ Cloud Drive support: Organize important business files by project.

🔄 Regular check-ups: Adjust how you manage chats as things progress.

WeiCity is not only a way to send messages. It also provides practical conversation management features to help individuals, merchants and teams handle daily communication more conveniently.

For merchants, you can make customers you are following up with easier to find, properly archive completed project discussions, and adjust alerts according to how important each group is.

For individual users, you can also keep frequently contacted family members and friends in easy-to-find places, so everyday communication and important conversations stay organized.

Start by organizing the few chats you use most, then gradually build management habits that suit you.

The exact access points, notification behavior and available settings for pinning, archiving and Do Not Disturb are based on the current WeiCity chat screen.

👉 Open WeiCity: https://wei.city/