Want to ask a merchant about product prices but not sure how to start?

Came across a service you are interested in and want to learn more details?

Met a new friend and want to stay in touch?

Or received a file that you need to confirm separately?

For any of these situations, you can discuss further through WeiCity one-on-one private message.

WeiCity private messaging lets users communicate directly with friends, contacts or merchants, using text, voice and related file sharing to discuss specific matters.

Whether it is everyday contact, product inquiries, service bookings, or confirming work materials, you can choose the appropriate way to communicate based on your actual needs.

💡 An effective private message is not just about sending a message. More importantly, it lets the other person know why you are reaching out, what you need, and what the next step should be.

This article introduces the usage scenarios of WeiCity private messages, how to start a chat, tips for merchant inquiries, and how to make communication clearer.

A WeiCity one-on-one private message is a chat method on the platform for direct communication between two users.

Unlike group chats, private messages are mainly suitable for matters that need to be discussed individually.

For example:

👋 Say hello to a friend.

📅 Discuss a time to meet.

📸 Share recent updates from your life.

💬 Continue a previous topic.

For example:

👤 Briefly introduce yourself.

💬 Explain why you are reaching out.

📚 Discuss shared interests.

📅 Discuss follow-up plans.

For example:

🛍️ Ask about product prices.

📏 Confirm product dimensions.

🛠️ Learn about the scope of a service.

📚 Ask about course schedules.

🍽️ Ask about dining services.

For example:

📄 Confirm quotation materials.

📋 Discuss product catalogs.

📚 Review course documents.

💼 Check work details.

For example:

🕒 Confirm the meeting time.

📍 Discuss the location.

📦 Ask about pickup arrangements.

📋 Confirm the materials to prepare for the next step.

📌 If the matter mainly involves you and one other person, a private message is usually the best option; if several people need to discuss it together, consider creating a group chat.

The first time you use WeiCity private messages, you can start by finding the person you want to contact.

According to the current platform pages, the message entry may appear under contacts, personal profiles, or merchant channels.

If the person is already your contact, you can try the following steps.

① Log in to your WeiCity account.

② Go to the contacts-related page.

③ Find the person you want to contact.

④ Check the message entry provided on the current page.

⑤ Open the conversation and send a message.

If you are viewing a user's personal profile, you can first confirm their information.

For example:

🏷️ User name.

🖼️ Profile picture.

📋 Personal information.

After confirming the person, you can communicate using the features provided on the page.

Suppose you are browsing the WeiCity merchant channel of an education center.

You may want to ask:

📚 Which courses are available?

👩‍🏫 What age is the course suitable for?

📅 What times can be arranged?

💰 How are the fees calculated?

If the channel provides a "Micro Message" contact entry, you can use it to ask the merchant further questions.

Before starting a chat, it is recommended that you check:

✅ Whether the person's name is correct.

✅ Whether the avatar or profile matches your expectations.

✅ Whether you have entered the correct conversation.

✅ Whether you need to provide personal information.

Message entries may differ across pages, accounts and versions. Please refer to the current WeiCity interface.

📌 Confirming the contact before starting a private message can reduce the chance of sending a message to the wrong person.

Many people, when starting a chat, tend to send only:

"Hello."

"Are you there?"

"May I ask you something?"

There is nothing wrong with these greetings, but the recipient may not know what you actually want to find out.

If you explain the reason for your message in your first message, the other person is usually more likely to give a useful reply.

① Greet first

Use a natural, polite greeting.

② Explain the context

Tell the other person what you saw, or why you are reaching out.

③ Ask the main question

State directly what you would like to know.

General wording:

"Hello, are you there?"

Clearer wording:

"Hello, I saw your furniture products on the WeiCity channel and would like to learn more about one of the storage cabinets. What sizes are available? Can you arrange delivery?"

"Hello, I saw the children's course introduction on your channel and would like to learn about a course suitable for a seven-year-old. What class times are currently available? Could I first find out about the course schedule?"

"Hello, I would like to ask about home repair services. I live in Penang, and the tap at home is leaking. Do you provide on-site service in this area?"

"Hello, it was great meeting you at the event last time! Would you be interested in joining the gathering next week?"

📌 Where possible, include the context and main question in your first message so the other person can understand and respond more easily.

The details to confirm may differ for different products and services.

Customers do not have to provide all information at once, but they can first organize the information related to this inquiry.

It is recommended to prepare:

🏷️ Product name.

📸 Product pictures or related pages.

📏 The size you would like to know about.

🎨 Colors or styles.

📦 The quantity needed.

🚚 Pickup or delivery requirements.

Reference message:

"Hello, I would like to learn about the storage rack shown on your channel. What sizes are available? I need two pieces and would like to confirm the price and pickup arrangement."

It is recommended to prepare:

🔧 The problem that needs to be addressed.

📍 Location.

📸 Relevant photos.

📅 Preferred appointment time.

Reference message:

"Hello, I would like to ask about air-conditioner repair service. The air conditioner can currently be switched on, but the cooling is not very good. Do you offer on-site inspection? I live in Kota Bharu."

It is recommended to prepare:

👤 The age of the learner.

📖 The course you would like to learn about.

📅 Time slots that would work for you.

❓ The main question you want to confirm.

Reference message:

"Hello, I would like to learn about an English course suitable for an eight-year-old. What class times are available? What should I prepare for a first inquiry?"

When personal information about children is involved, it is advisable to provide only the necessary basic information first, and avoid sending unnecessary sensitive materials in an initial inquiry.

It is recommended to prepare:

🍜 Dish names.

👥 Number of diners.

📅 The date needed.

📦 Dine-in, takeaway or other requirements.

Reference message:

"Hello, I would like to learn about your group meal sets. There are about six of us, and we plan to dine on Saturday. Which sets would be suitable?"

📌 Providing information directly related to your inquiry can reduce repeated follow-up questions from both sides and make communication more efficient.

WeiCity chats support text and voice messages based on the current features.

Different ways of expression suit different situations.

Text is suitable for information that needs to be recorded accurately.

For example:

🏷️ Product name.

📏 Sizes and specifications.

💰 Amounts.

📅 Date.

🕒 Time.

📍 Address.

📋 Important conditions.

Voice is suitable for longer explanations or situations where typing is inconvenient.

For example:

🛠️ Describing repair problems.

💬 Explaining what happened.

📚 Explaining learning needs.

💼 Add work background.

If the current feature supports voice-to-text, you can use the transcript to help you read the content.

For example:

🏢 In the office.

📚 In class or the library.

👥 In a meeting.

🔇 In an environment where playing sound is inconvenient.

For example, after you and the other party discuss an appointment arrangement by voice, you can follow up with:

“To confirm, we discussed visiting the store at 2 p.m. this Saturday to first learn about the services, is that right?”

This makes it easier for both parties to check again.

📌 Voice is good for explanations, and text is good for confirmation. For important dates, amounts, and conditions, it is recommended to keep a clear written record.

Some questions are hard to explain with text alone.

For example:

🛍️ The product catalog has multiple styles.

📄 The quotation materials include different items.

📚 The course introduction requires reviewing the full document.

💼 Work materials need to be checked by both parties.

If the current feature supports it, you can share Cloud Drive files in a WeiCity chat so the recipient can review the relevant materials alongside your message.

For example:

📄 PDF product catalog.

📸 Product images.

📋 Service descriptions.

📚 Course materials.

💼 Project file.

Don't just send a file without any explanation.

You can write:

“This is our product catalog, which includes different styles and specifications.”

For example:

“Please first review the size information on page 2.”

For example:

“I'd like to confirm whether two of these models would fit in a spot about one meter wide by the entrance.”

“Hello, here is the product information. Please first review the size information on page 2. I'd like to confirm whether two of these models would fit in a spot about one meter wide by the entrance. Could you help me check?”

✅ Confirm the file is correct.

✅ Check the recipient.

✅ Verify the sharing permissions.

✅ Avoid sending unnecessary personal information.

✅ Confirm the other party can view it properly.

If you use a revocable sharing link, understand what revoking the link actually does.

Revoking a sharing link cannot guarantee that files the other party has already downloaded, saved, or copied will be retrieved.

📌 Sending a file together with an explanation makes it easier for the recipient to understand what to focus on than sharing the file alone.

For merchants, private messages are not only a way to answer questions but also an opportunity to better understand customers' needs.

If a customer has clearly asked a question, the merchant can answer first and then add any details that need to be confirmed.

① Answer the customer's question first

Don't overlook what the customer cares about most.

② Then confirm necessary details

For example, size, quantity, area, or time.

③ Provide relevant information

When needed, share product, service, or file materials.

④ Tell the customer the next step

Let the other party know how to continue.

Customer:

“Hello, how wide is this storage rack? The space by my entrance is about one meter wide.”

Merchant:

“Hello, this comes in two sizes. Since the space you mentioned is about one meter wide, I recommend first confirming the actual usable width. I can send you the complete size information. Once you've reviewed it, we can confirm which one is more suitable.”

Customer:

“Can you provide on-site repair services?”

Merchant:

“Hello, we provide on-site repair services in designated areas. Which area are you located in? You can also briefly describe the issue that needs repair so we can confirm the service coverage and arrangements.”

Parent:

“What courses are suitable for a seven-year-old child?”

Institution:

“Hello, we can first introduce the courses we currently offer. Which area of learning are you mainly interested in? Based on the actual course eligibility and schedules, we can provide relevant materials for your reference.”

❌ Promising stock without confirming availability.

❌ Guaranteeing a price without understanding the situation.

❌ Confirming an appointment without checking.

❌ Sending a large amount of unrelated materials at once.

❌ Asking customers for personal information unrelated to the inquiry.

📌 Merchant replies should focus on the questions the customer has already raised, making it easier for them to understand the next step.

When both parties have discussed products, services, or appointment arrangements, it is recommended to organize the key points into one clear message.

Confirm:

🏷️ Product name.

📏 Specifications and styles.

📦 Quantity.

💰 Price and related conditions.

🚚 Pickup or delivery method.

Confirm:

🔧 Service items.

📍 Service location.

📅 Date.

🕒 Time.

💰 Fees or quotation conditions.

Confirm:

📖 Course name.

👤 Target audience.

📅 Inquiry date.

🕒 Time.

📍 Location or inquiry method.

“Let's confirm what we've discussed so far:

📦 Product: Storage rack, Model A.

🎨 Color: White.

📏 Specification: Medium.

🔢 Quantity: Two.

🚚 Pickup method: Self-pickup at the store.

💰 Price and actual availability: To be confirmed by the merchant at the end.”

This way of organizing information helps both parties check what has been discussed.

If purchases, payments, or appointments are involved, you should still check the actual order, payment, or appointment status.

Do not treat an inquiry in a general chat as a completed transaction or appointment.

📌 Organizing key points before the discussion ends can reduce differing understandings about products, prices, times, or arrangements.

Whether you are chatting with friends or making inquiries to merchants, you should pay attention to information security.

Before sending important materials, confirm the other party's identity and the conversation.

For example, when asking about product dimensions, you usually do not need to provide your ID card number.

For example:

❌ Passwords.

❌ One-time verification codes (OTP).

❌ Bank account login information.

❌ Unnecessary photos of ID documents.

❌ Private files unrelated to the inquiry.

When you receive an unfamiliar link, first confirm its source and purpose.

If you need to make a payment, confirm the relevant information through the trusted channel the merchant clearly provides.

📌 Private messages make communication convenient, but personal information and payment details still need to be handled carefully.

If you are new to WeiCity, you can start with a simple, practical need.

“Hi, it was great meeting you at the event! I'd like to follow up on the gathering plans for next week.”

“Hello, I saw the commuter bag in your channel and would like to know what sizes and colors are available.”

“Hello, I'd like to know whether you offer on-site repair services. Which areas do you serve?”

“Hello, I'd like to learn about children's English courses. What class times are currently available?”

“Hello, I've reviewed the materials you shared and would like to confirm whether the service on page 3 includes installation.”

“Hello, I'd like to confirm again that our appointment is this Friday at 3 p.m., is that right?”

These messages share one common feature:

They explain the background first, then raise a specific question.

This makes it easier for the other party to understand what you need.

Although both private messages and group chats can be used for conversation, they suit different scenarios.

If you only want to ask about a store's product dimensions, you can start with a private message.

If five colleagues need to discuss activity arrangements together, consider using a group chat.

📌 Private messages are suitable for direct contact, while groups are better for discussion among multiple people. Choose based on the number of participants and your purpose for communicating.

Effective private message conversations don't require complicated techniques.

Just make sure the other person understands three key points:

💬 Why am I contacting you?

Explain the background and reason for contacting them.

❓ What do I want to know?

Clearly state the main question.

➡️ What needs to happen next?

Confirm materials, timing, or next steps.

Through WeiCity private messages, users can, based on their actual needs:

👋 Stay in touch with friends.

🏪 Ask merchants about products and services.

📚 Learn about courses and activities.

🎙️ Use voice messages to add explanations.

📎 Share Cloud Drive files.

📅 Confirm follow-up arrangements.

🔒 Protect personal information during communication.

Whether it's everyday chat, merchant inquiries, or discussing work materials, clear communication helps both sides reduce misunderstandings.

💬 WeiCity Private Messages | Make contact more direct, make questions easier to explain, and give every exchange a clear next step.

🌐 WeiCity — Connect People. Communicate Easier.

Open WeiCity, find the person or merchant you want to contact, and start the conversation with a clear message.

Specific message entry points, voice features, Cloud Drive file-sharing methods, and their scope of use are subject to WeiCity's current platform interface and account permissions.

👉 Learn about WeiCity: https://wei.city