82 How Can Pet Boarding and Daycare Merchants Use WeiCity? From Environment Display to Admission Inquiries

From Environment Display to Check-in Consultation

“If I'm away for a few days, can you help look after my pet?”

“Will cats and dogs be housed separately?”

“My pet is rather shy around strangers. Can it check in?”

“Do I need to bring my own food?”

“Are there still spaces available during the holidays?”

When choosing boarding or daycare, pet owners care about more than price. They also consider the environment, how pets are looked after, admission requirements, and contact arrangements. Every pet has different habits and needs, so both sides should communicate further before check-in.

💡 With WeiCity, you can set up your own merchant channel and organize your environment, services, and check-in information, so owners can understand your care arrangements first and then contact you to confirm whether it suits them.

✅ Pet Boarding Centers

Introduce accommodation environment, care methods, and booking process.

✅ Pet Hotels

Showcase actual room types, facilities, and check-in conditions.

✅ Pet Daycare Providers

Explain daytime care hours, pick-up and drop-off, and activity arrangements.

✅ Cat Boarding Merchants

Introduce cat accommodation spaces and actual service content.

✅ Dog Boarding Teams

Explain admission criteria, activity arrangements, and check-in assessment.

✅ Small Pet Care Providers

Introduce services according to the types of pets actually accepted.

📌 Accepted pet types, care capabilities, and check-in conditions should be described according to actual circumstances. Different pets may require separate assessment.

🔹 Overnight Boarding

Explain check-in and check-out times and accommodation arrangements.

🔹 Daytime Care

Introduce service hours, pick-up and drop-off requirements, and the daycare process.

🔹 Cat Boarding

Showcase actual space and care arrangements.

🔹 Dog Boarding

Explain zoning, activities, and admission criteria.

🔹 Long-term Boarding

If offered, introduce consultation materials and cooperation methods.

🔹 Pick-up/Drop-off or Other Services

If offered, list the service area and how fees are confirmed.

💡 Categorize first by pet type and service type, then add room types and care details.

It is recommended to prepare:

🔹 Accommodation Spaces

Let owners see the actual room types and interior layout.

🔹 Activity Areas

Show the places where pets carry out their daily activities.

🔹 Cat and Dog Zones

If zoning is in place, introduce it with photos and descriptions.

🔹 Cleaning and Supply Arrangements

Show the facilities and supplies actually in use.

🔹 Reception and Handover Areas

Help owners understand where to drop off and pick up pets.

📌 Photos should correspond to the actual environment. Permission must be obtained before showing customers' pets, owners, or personal information.

Recommended to specify:

✅ Accepted Pet Types and Conditions

✅ Service Hours and Check-in Process

✅ What Is Included in Boarding or Daycare

✅ How Food and Supplies Should Be Prepared

✅ How Activities and Rest Are Arranged

✅ How Owners Can Contact You or Get Updates

✅ How Fees and Extra Services Are Confirmed

✅ Contact Process for Emergencies

🔶 Example: Overnight Pet Boarding

Suitable for: Describe according to actual admission conditions.

Accommodation arrangements: Introduce room types and care methods.

Owner preparation: Provide pet information, food, and designated supplies.

Booking method: Contact us to confirm dates, admission conditions, and location.

Fee description: List how boarding and extra services are charged.

📌 Do not promise that every pet will adapt to the environment immediately. Understand the pet's situation before confirming arrangements.

1️⃣ Basic Pet Information

Species, age, size, and number of pets.

2️⃣ Desired Check-in Dates

Explain drop-off and pick-up times.

3️⃣ Daily Habits

Introduce feeding, activity, rest, and toileting habits.

4️⃣ Interaction with Other Pets

Explain whether the pet is shy around strangers, easily stressed, or needs a separate space.

5️⃣ Health and Care Needs

Explain known conditions and special needs through private channels.

6️⃣ Owner and Emergency Contact

Provide a phone number that can be reached during the stay.

💡 Preparing information in advance helps the merchant determine whether it has suitable space and care conditions.

You may explain according to actual policies:

✅ Whether vaccination or other health records must be provided

✅ Whether pet behavior must be understood in advance

✅ Whether a trial stay or adjustment experience is arranged

✅ Which situations require further assessment

✅ Which items owners need to bring

✅ How information and items are handed over at check-in

📌 Admission requirements should be set by the merchant based on service capacity and applicable requirements. Consult a veterinarian for any health assessment or treatment needs.

Suggested content:

🔹 Whether food is provided by the owner or arranged by the merchant

🔹 How to specify feeding portions and times

🔹 How food should be packaged and labeled

🔹 Whether pets may bring their own bedding or familiar items

🔹 How special care needs are confirmed

🔹 If medication is involved, whether it can be handled and which veterinary instructions are required

💡 Owners can prepare a short list of daily habits to make handover easier.

📌 Merchants should not change a pet's medication on their own or substitute for veterinary care. Any needs beyond your care capacity should be clearly stated before check-in.

It is recommended to list:

✅ Charges per day, per night, or another unit

✅ Check-in and check-out times

✅ How late pick-up is charged

✅ Holiday rates or minimum stay requirements

✅ Deposit and how spaces are confirmed

✅ Conditions for cancellation, rescheduling, and refunds

✅ Whether pick-up or extra care is charged separately

🔶 For example:

“Please first provide your pet's information and check-in dates. We will check admission conditions and availability, then explain fees, deposits, and check-in arrangements.”

📌 Room types displayed on the channel do not indicate real-time availability. Bookings should be based on information confirmed by the merchant.

You can explain the following in your channel:

🔹 Channels and times for routine contact

🔹 Whether photos or status updates are provided

🔹 How often updates are sent

🔹 How to contact owners when pick-up time needs to change

🔹 How to notify owners when abnormalities or emergencies occur

🔹 Whether veterinary contact and authorization arrangements need to be agreed in advance

📌 Update methods and emergency handling procedures should be confirmed before check-in to avoid owners having different understandings of the service.

🔹 About Us

Introduce the team, location, and types of pets accepted.

🔹 Boarding and Daycare

Organize content by service type.

🔹 Environment and Room Types

Show real photos and facilities.

🔹 Admission Conditions

Explain requirements for information, records, and assessment.

🔹 Supplies and Care Guide

Organize food, supplies, and how daily habits are handed over.

🔹 Fees and Booking

Explain charging units, deposits, and how dates are confirmed.

🔹 Contact and Pick-up/Drop-off

Provide address, business hours, and handover arrangements.

🔶 Owner asks: “Can I board my pet during holidays?”

You can reply:

“Hello, here is our environment and check-in information. Please provide your pet's species, age, number, and dates, and we will first check admission conditions and availability.”

🔶 Owner asks: “My pet is very shy around strangers. Can it check in?”

You can reply:

“Please first tell us about its daily habits and how it gets along with other pets. We will understand its needs and then confirm whether we can provide a suitable arrangement.”

🔶 Owner asks: “What should I bring?”

You can reply:

“Here is our check-in supplies list. When confirming your booking, we will also check food, daily supplies, and the records that need to be provided.”

1️⃣ Basic merchant information

Name, address, business hours, and contact information.

2️⃣ Service categories

Organize boarding, daycare, and any other services actually provided.

3️⃣ Environment Photos

Show accommodation, activity, and handover areas.

4️⃣ Check-in Guide

Explain admission conditions, information, and supply requirements.

5️⃣ Fees and Communication Arrangements

Organize charges, bookings, and contact methods during the stay.

✅ Do the environment photos correspond to the actual premises?

✅ Are admission conditions and the scope of care clear?

✅ Is it explained how food and supplies should be prepared?

✅ Are check-in, check-out, and charging units clear?

✅ How are location and bookings confirmed?

✅ Are emergency contact and follow-up communication processes complete?

After organizing your environment, services, and check-in guide in your channel, you can use it to reply to inquiries, introduce daycare services, and promote your business day to day.

Owners can first learn about your care methods, then provide pet information, habits, and dates. Merchants can use this to continue confirming admission conditions, location, and fees.

Want to know how to set up a pet boarding and daycare merchant channel?

Feel free to contact us through WeiCity's official channel contact details, and we can work together to organize display content suited to your business.

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