6 How Travel & Accommodation Merchants Can Use WeiCity: From Environment Display to Itinerary Inquiries

“What do the rooms look like?”

“How many people can stay?”

“Is there parking?”

“What attractions are nearby?”

“What does this trip include?”

“Are there still spots available for the dates I want?”

When planning a trip, customers usually need to first learn about the environment, services, location, and costs, then confirm dates and booking arrangements.

💡 With WeiCity, you can create your own merchant channel and present this information in one place, so customers can browse first and then contact you about specific arrangements.

✅ Hotels & Boutique LodgingIntroduce room types, facilities, location, and check-in instructions.

✅ Guesthouses & Holiday HomesShowcase the space, guest capacity, equipment, and house rules.

✅ Resorts & CampgroundsIntroduce the environment, activities, facilities, and visit preparation.

✅ Tours & Guided ServicesExplain routes, trip content, meeting points, and participation requirements.

✅ Transfer & Charter ServicesIntroduce the routes you actually provide, vehicle types, and inquiry methods.

📌 Display content according to your own business scope, and state relevant qualifications and service conditions truthfully.

Writing only “Cozy Guesthouse” or “Family Room” may not tell customers whether it meets their needs.

For each room type or accommodation unit, we recommend explaining:

🔹 Bed types and number of beds

🔹 Maximum occupancy

🔹 Private or shared bathroom

🔹 Air conditioning, Wi-Fi, and other equipment

🔹 Whether there is a kitchen and what equipment is available

🔹 Whether parking is provided

🔹 Floor level and access method

🔶 Example: Family accommodation unit

Space: Clearly state the number of bedrooms, beds, and bathrooms.Occupancy: Specify standard occupancy and conditions for additional guests.Equipment: List the facilities that are actually provided.Inquiries: Contact the merchant to confirm dates, prices, and check-in arrangements.

📌 If there are stairs, shared spaces, or other restrictions, please explain them in advance. If customers have wheelchair access needs, provide actual entrance, passage, and bathroom information so they can judge suitability.

Photos should help customers understand the actual space.

✅ Overall RoomShows the bed placement, activity area, and layout.

✅ Bathrooms and common areasHelp customers understand private or shared facilities.

✅ Kitchen and equipmentShow the equipment and supplies that are actually available.

✅ Building entrance and parking areaHelp customers picture the environment after arrival.

✅ Views and surroundingsAdd a note on where the photo was taken to avoid confusing facilities inside and outside the accommodation.

💡 Label each group of photos with the room type or area it belongs to, for example:“Twin Room”, “Shared Kitchen”, “Entrance Parking Area”.

📌 Use recent, authentic photos. Show each room type separately to avoid customers assuming facilities in one room type are available in all rooms.

Besides wanting to know “where to go,” customers also need to know how to join.

For each itinerary, we recommend explaining:

🔹 Trip name and main locations

🔹 Date, departure time, and estimated duration

🔹 Meeting and ending points

🔹 Transportation arrangements

🔹 Included and excluded items

🔹 Participation requirements and items to bring

🔹 How changes in weather or on-site conditions will be handled

🔶 Example: Half-Day City Tour

Route: List the main places visited.Duration: Explain the estimated time.Meeting: Clearly state the location and check-in arrangements.Fees: Explain whether transportation, admission tickets, and meals are included.Preparation: Explain walking distance, clothing suggestions, and any other requirements.

📌 Do not describe every trip as “suitable for everyone.” If walking, stairs, or physical demands are involved, provide specific information so customers can choose based on their own situation.

We recommend displaying together:

✅ Full address and location entry point

✅ Check-in, check-in desk, or meeting point

✅ Parking and drop-off arrangements

✅ Clear nearby landmarks

✅ Contact person to reach before arrival

✅ Public transport or pickup information, if applicable

💡 If the meeting point differs from your business office address, list both separately.

📌 Distances and travel times to nearby attractions should reflect actual conditions. Transportation, weather, and travel methods can all affect the time needed.

Accommodation and tour prices may vary depending on dates, number of people, room type, or service content.

🔹 Dates and number of people the price applies to

🔹 Which accommodation or services are included

🔹 Whether cleaning fees, taxes, or other charges apply

🔹 Fees for extra guests, extra beds, or additional services

🔹 Deposit and balance payment arrangements

🔹 Conditions for rescheduling, cancellation, and refunds

📌 If you show reference prices or starting prices, clearly state the scope they apply to. Customers should confirm separately the dates, rooms, or spots they want.

You can ask customers to provide the following when they inquire:

1️⃣ Preferred check-in or participation datesIf your dates are flexible, you may also provide other available options.

2️⃣ Number of peopleState the number of adults and children, plus children's ages if applicable.

3️⃣ Room type or service of interestThis helps the merchant confirm the relevant arrangements.

4️⃣ Special needsFor example, parking, bed arrangements, pickup, or accessibility needs.

5️⃣ Contact informationFor easier follow-up communication.

📌 Sending an inquiry does not mean a booking is complete. Refer to the room type, service, dates, and payment arrangements that the merchant clearly confirms.

🔹 About UsIntroduce your accommodation highlights or the scope of your travel services.

🔹 Rooms & AccommodationOrganize information by room type or accommodation unit.

🔹 Environment & FacilitiesShowcase rooms, common areas, and equipment.

🔹 Tours & ActivitiesIntroduce the trips and experiences you actually offer.

🔹 Location & TransportationExplain the address, meeting points, and how to get there.

🔹 Booking & FAQOrganize the inquiry process, house rules, and cancellation conditions.

💡 If you only offer accommodation, focus on room types, facilities, and check-in information. If you mainly run travel services, focus on routes and participation details.

🔶 Customer asks: “Can I see the room?”

You can reply:“Hello, here you can find our room types and environment introduction. Please let us know your check-in date and number of guests, and we will confirm the suitable room type and price.”

🔶 Customer asks: “What does this trip include?”

You can reply:“Here you can find the route, timing, and included items for this trip. Feel free to browse first, and let us know your travel date and number of people so we can confirm the specific arrangements.”

🔶 Customer asks: “Can I bring a wheelchair?”

You can reply:“Please let us know your travel and access needs first. We will provide information on entrances, steps, passages, and related facilities, and then confirm with you whether it is suitable.”

1️⃣ Basic Merchant InformationName, introduction, address and contact details.

2️⃣ Room type or service introductionClearly describe the space, number of guests, or trip content.

3️⃣ Environment photosUse clear, recent photos that represent the actual situation.

4️⃣ Fees and booking informationOrganize price conditions, payment, and cancellation arrangements.

5️⃣ Arrival and participation guideExplain the location, transportation, and materials to prepare.

✅ Do the photos match the correct room type or service?

✅ Are the guest number and facility descriptions accurate?

✅ Are the included and excluded trip items clear?

✅ Are the conditions that apply to prices stated?

✅ Are the address and meeting point correct?

✅ Are the check-in, rescheduling, and cancellation rules clear?

✅ Can customers reach you by phone and WhatsApp?

Once you have organized your environment, services, and inquiry information, you can use your channel to reply to customers, introduce your business on social platforms, and promote it day to day.

Customers can learn about accommodations or tours first, then contact you with their dates, party size and specific needs. Merchants can also use this to confirm suitable arrangements.

Want to learn how to set up a travel and accommodation merchant channel?

Feel free to contact us through WeiCity's official channel contact details, and we can work together to organize display content suited to your business.

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