10 How to Manage and Upgrade Your WeiCity Channel? From Profile Maintenance to Feature Expansion

“Do I still need to manage the channel after it is set up?”

“Where should I update when products, menus or business hours change?”

“Can team members manage the channel together?”

“When do I need to add more features?”

Setting up a channel is only the beginning. Merchants' products, services, business hours, contact details and promotions will change, and channel content needs to be updated accordingly.

💡 By managing your WeiCity channel regularly, customers can see more accurate information; when existing features no longer meet business needs, you can also assess whether an upgrade or additional features are needed based on your actual situation.

Channel management means continuously maintaining the information and content in your channel, including:

✅ Merchant name and introduction

✅ Address, phone number and business hours

✅ Articles, updates, Gallery and videos

✅ Product, menu and service information

✅ Coupons and promotional activities

✅ Customer contact entry points

✅ Administrator and account security

Channel upgrades mean adding features, permissions, capacity or services that suit the merchant's business needs.

For example:

• A growing number of products requires more complete Shop management• Restaurant merchants preparing to open Online Ordering• A team needs multiple people to collaborate on managing content• The merchant wants to add coupons or promotion tools• Existing content capacity cannot meet needs• The business expands to new stores, regions or service items

📌 Available features, plans, permissions and upgrade methods should be confirmed in the channel backend and the latest official WeiCity information.

After entering the channel, customers usually look at the merchant's basic information first.

It is recommended to check regularly:

✅ Merchant name

Confirm that the name matches the brand or store name currently in use.

✅ Merchant introduction

Describe the main products, services and business scope currently offered.

✅ Merchant category

Select the industry and category that best match your actual business.

✅ Address and map location

If the store relocates, the entrance changes, or parking arrangements are adjusted, update them promptly.

✅ Contact details

Check whether the phone number, WhatsApp or other contact entry points are still valid.

✅ Business Hours

Update promptly for holidays, public holidays, temporary closures or business hour changes.

✅ Service area

Merchants offering home visits, delivery or area-based services should state their current coverage.

💡 Customers may view the channel at different times, so long-term information must remain accurate.

As channel content grows, articles, updates, Gallery and videos may become difficult to find.

You can organize them in the following way:

✅ Long-term articles

Keep content that stays valid over time, such as merchant introductions, product and service descriptions, booking guides, FAQs and buying methods.

✅ Recent updates

Check whether new products, promotions, offers and business notices are still valid.

✅ Gallery content

Delete duplicate images or images that no longer reflect the current situation, and sort them by product, service, environment or case.

✅ Video materials

Check whether the address, prices, service content and contact details shown in videos still apply.

📌 Do not keep outdated material just to make the channel look full. Accuracy, usefulness, and ease of finding information matter more than quantity.

Merchants who use the channel Shop or Online Ordering features should regularly check:

✅ Whether the product or dish is still available

✅ Whether the images match the actual products

✅ Whether the names and categories are correct

✅ Whether the specifications, sizes, and flavors are complete

✅ Whether the prices and sales units are accurate

✅ Whether the stock or supply status has been updated

✅ Whether add-on items and extra charges are clear

✅ Whether pickup, delivery, or preparation times have changed

✅ Whether temporarily out-of-stock items have stopped accepting orders

When there are many products, you can first create a unified data sheet and then check them step by step by category.

💡 Rather than adding a large number of incomplete products at once, prioritize maintaining the items customers view and buy most often.

Coupons and promotions usually have clear validity periods.

✅ After publishing, check:

• Start and end dates

• Applicable products or services

• Locations or regions where they can be used

• Minimum spend or other conditions

• Usage or quantity limits

• Whether they can be combined with other offers

• How customers claim and use them

• How they are handled after the promotion ends

📌 When an offer ends, conditions change, or spots run out, update it promptly so customers do not keep coming in based on outdated information.

You can test it from the customer's perspective:

1️⃣ Can customers quickly find the phone number or contact entry point?

2️⃣ Does the contact button work properly when clicked?

3️⃣ Are the address and map location correct?

4️⃣ Do customers know the business hours or reply times?

5️⃣ What information is needed before making a booking, inquiry, or order?

6️⃣ After the channel is shared, can others open it properly?

7️⃣ Are the article, product, and offer links valid?

We recommend that merchants use another phone and complete a full test as an ordinary customer.

💡 If customers still don't know how to contact you after reading the content, the channel needs further refinement.

✅ When several people are responsible for content, products, and customer inquiries, clear management arrangements are needed.

You can assign people separately to:

• Basic information and business hours

• Articles, updates, images, and videos

• Products, menus, prices, and inventory

• Coupons and promotions

• Customer inquiries and follow-up

If the back end provides member or permission management features, assign permissions according to work needs. Do not let everyone share the same main account.

📌 Do not send passwords casually through chat, and do not give full management permissions to people who do not need them.

We recommend:

✅ Use a password that is hard to guess

✅ Do not reuse passwords from other platforms

✅ Turn on the security verification features available in the back end

✅ Regularly review the list of administrators

✅ Remove access promptly when employees leave

✅ Do not stay logged in on shared devices for long periods

✅ Do not publish customer phone numbers, addresses, or order information

✅ Check whether images contain personal information before publishing them

✅ Stay alert to suspicious links and login notifications

If you notice abnormal logins, altered content, or an account that cannot be accessed, seek assistance through official channels as soon as possible.

Not every merchant needs to upgrade immediately.

• You need to publish more articles, images, or videos

• Your product range has grown and the current display methods are not sufficient

• You are preparing to accept online orders or Online Ordering

• Multiple team members need to manage the channel together

• You want to add coupon or promotion features

• You are adding new locations, product lines, or service areas

• The current capacity, permissions, or features are affecting normal operations

💡 The purpose of upgrading should be to solve real business problems, not simply to add features you have no plan to use.

Before upgrading, you can first organize the following questions:

1️⃣ Which features do you use most often at present?

2️⃣ Which tasks still need to be handled repeatedly?

3️⃣ What problems do customers encounter most often?

4️⃣ What business do you plan to add in the future?

5️⃣ How many people need to manage the channel together?

6️⃣ How many products, menu items, or content pieces do you have?

7️⃣ Do you need order, booking, or promotion features?

8️⃣ Who will be responsible for maintaining the new features?

9️⃣ What are the related fees and conditions of use?

🔟 If you do not upgrade for now, which tasks will be affected?

📌 Different features may have different availability conditions, fees, and capacity limits. Before deciding, refer to the latest official information.

✅ Basic information:

• Merchant name• Introduction• Address• Business hours• Contact information• Service area

✅ Product information:

• Product names and categories• Images• Specifications• Prices• Inventory notes• Pickup and delivery arrangements

✅ Food and beverage information:

• Menu categories• Dish names• Prices• Flavors and add-on items• Availability hours• Pickup or delivery instructions

✅ Promotion information:

• Promotion name• Valid dates• Applicable conditions• How to use• Related images

Preparing materials in advance can reduce the time spent looking for content again after upgrading.

After adding new features, we recommend checking:

✅ Whether the new features display correctly

✅ Whether administrators have the correct permissions

✅ Whether customers can open the related pages

✅ Whether products, menus, and images are correct

✅ Whether prices, options, and descriptions are accurate

✅ Whether the contact or submission entry points work

✅ Whether the content is clear when viewed on a phone

✅ Whether pickup, delivery, or booking instructions are complete

✅ Who handles information after customers submit it

✅ Whether existing content still displays normally

You can invite a colleague who did not take part in the setup to test the full process as a customer.

✅ Articles + updates

Articles provide complete explanations, while updates share recent news.

✅ Gallery + videos

The Gallery shows different angles and categories, while videos explain processes, operations, or environments.

✅ Shop + articles

The Shop organizes products, while articles provide buying guides and usage instructions.

✅Online Ordering + updates

Online Ordering displays the menu, while updates share today's recommendations and supply notices.

✅ Coupons + channel sharing

After publishing an offer, share the channel with customers who may need it and explain the conditions of use.

✅ Contact information + all content

After customers review articles, products, menus, or offers, they can easily continue to ask questions.

💡 Start by setting up a clear customer journey, then decide which features to enable.

Weekly checks:

• Current updates• Product inventory• Menu availability• Status of offers and promotions• Customer contact options

Monthly checks:

• Business profile• Business hours• Product and menu prices• Gallery and videos• Expired content• Administrator permissions

Check immediately when business changes:

• Store relocation• Phone number changes• Business hours adjustments• Changes in service area• New or discontinued services• Product price changes

📌 When important information changes, do not wait for a scheduled review date. Update it as soon as possible.

✅ Creating a channel but never updating it

Customers see information that gradually no longer matches reality.

✅ Adding content without organizing it

There is a lot of content, but customers have difficulty finding what they need.

✅ Not updating after events end

Customers still see offers or dates that have already expired.

✅ Several people sharing one account

It becomes difficult to confirm who made changes, and security risks increase.

✅ No one assigned after an upgrade

New features are available, but no one is maintaining them consistently.

✅ Focusing only on the number of features

Many features are added, but no clear customer usage process is established.

💡 Good channel management is not about having more features. It is about keeping information accurate, content clear, and having someone who is responsible for it on an ongoing basis.

1️⃣ Check the merchant name, address, and contact details

2️⃣ Verify business hours and service areas

3️⃣ Update main products, services, or menus

4️⃣ Handle ended events and offers

5️⃣ Organize articles, Gallery, and videos

6️⃣ Test channel sharing and contact options

7️⃣ Review administrator access and account security

8️⃣ Record features that are currently missing or insufficient for your needs

✅ Does the merchant profile match your current business operations?

✅ Are the address, phone number, and business hours accurate?

✅ Are articles and updates still valid?

✅ Do the Gallery and videos reflect the current reality?

✅ Have products, menus, and prices been updated?

✅ Have expired offers been handled?

✅ Can customers easily find contact options?

✅ Are channel sharing links working properly?

✅ Are administrator permissions appropriate?

✅ Have account security settings been completed?

✅ Do the current features meet your business needs?

✅ Is someone responsible for maintenance after an upgrade?

A WeiCity channel is not a static page that is created once and then left alone. It needs to be updated continuously as your products, services, and way of doing business change.

Start by keeping basic information accurate, then gradually organize content, products, menus, and promotional tools. When existing features no longer meet your needs, evaluate upgrades based on your actual business. This is easier to manage than adding every feature at once.

A channel that is kept up to date, has clear content, and makes contact easy is what will help customers get to know and reach your business over the long term.

Want to learn about channel management, feature settings, or upgrade options?

Contact us through the official WeiCity channel, and choose the features that suit your industry, business scale, and actual needs.

WeiCityMake your business visible and your contact easier.