9 How to Use WeiCity Contact and Sharing Features? From Channel Promotion to Customer Enquiries

"Who should customers contact after reading the introduction?"

"How should phone and WhatsApp be filled in?"

"Where can the channel be shared?"

"After sharing, how should the merchant reply to inquiries?"

Articles, images and videos in the merchant channel can help customers understand products and services, but after reading, customers still need a clear next step.

💡 With WeiCity's contact and sharing features, merchants can organize their phone number, WhatsApp, address and business hours, and use the channel for daily inquiries, social media promotion and customer referrals.

These features can help merchants accomplish two things:

Helping customers find the merchant

Through the contact details, address and business information in the channel, interested customers can learn how to inquire or visit in person.

Letting merchants share the channel

Share the complete channel entry with potential customers so they can browse the relevant information first before asking specific questions.

Information you can organize includes:

✅ Phone number

✅ WhatsApp

✅ Address

✅ Business hours

✅ Contact hours

✅ Channel sharing entry

✅ Visit instructions

✅ Other contact methods already set up

📌 The contact buttons, sharing methods, maps or other features actually shown should follow what is currently displayed in the channel backend.

You don't need many contact methods, but they must be genuine, working and staffed by someone who responds.

You can provide:

🔹 Merchant phone number

🔹 WhatsApp

🔹 Customer service number

🔹 Appointment or Order Number

🔹 Other Contact Methods Already Set Up

If different matters are handled by different staff, you may indicate this:

• Product Inquiries• Service Appointments• Course Registration• Project Price Inquiries• Order Enquiries• Business Partnerships

🔶 For example:

“For product and order enquiries, please contact us via WhatsApp.”

“For course registration, please provide the student's age, course needs and convenient time slots.”

“For project price inquiries, please first send your area, site photos and a description of your needs.”

💡 Letting customers know which method to use for contact can reduce the need to forward information and repeated questions.

WhatsApp is a commonly used inquiry method for many merchants.

Before setting it up, check the following:

✅ Whether the number is correct

✅ Whether the correct country or region code is included

✅ Whether this number can receive messages normally

✅ Whether staff check it regularly

✅ What information customers should provide

✅ Usually during which hours replies are given

You may prepare a simple inquiry prompt:

🔶 Product Inquiry

“Please provide the product name, model, quantity and your area. We will further confirm stock, price and pickup arrangements.”

🔶 Service Appointment

“Please provide the service you would like to book, the date, time slot and number of people. We will check the current schedule.”

🔶 Course Registration

“Please provide the learner's age, course needs, location preference and convenient time slots. We will recommend a suitable course.”

📌 Do not have customers send passwords, complete bank card details, identity documents or other unnecessary sensitive information through ordinary chat.

Store business hours and online reply hours may be different.

It is recommended to state each of the following clearly:

✅ Business Hours

The times when customers can visit the store, pick up goods or receive services.

✅ Appointment Acceptance Hours

The times when the merchant can arrange appointments or accept orders.

✅ Online Reply Hours

The usual time slots when staff check calls or messages.

✅ Last Order or Service Time

The time before closing when new orders or customers are no longer accepted.

🔶 For example:

“Store business hours are 10:00 a.m. to 8:00 p.m. WhatsApp replies are generally given during business hours. For the last appointment of the day, please contact the store to confirm.”

📌 If the merchant cannot reply immediately, do not use descriptions such as “24/7 customer service” or “instant replies” that cannot be sustained over the long term.

When a customer visits for the first time, they need to confirm more than just the full address.

We recommend providing:

✅ Merchant Name

✅ Full address

✅ Floor and Unit

✅ Building or Shopping Centre Name

✅ Shop Entrance

✅ Nearby landmarks

✅ Parking Location

✅ Public Transport Information, if applicable

✅ How to Check In on Arrival

✅ Person to Contact in Advance

If the back end provides a map or location feature, check that the location points to the correct entrance.

🔶 For example:

“The store is located on the second floor and can be entered from the left-side entrance of the building. Customers may use the underground car park and check in at the reception counter upon arrival.”

📌 If the office address, service location, meeting point and pickup location are different, explain each one separately.

You may add the following to the Gallery or visit guide:

🔹 Building Exterior

🔹 Shop Signboard

🔹 Entrance

🔹 Lift or Staircase Location

🔹 Parking Entrance

🔹 Reception Counter

🔹 Clear Nearby Landmarks

Add a short description to each image.

For example:

“Take the lift from Parking Area B to the second floor, then turn right after exiting the lift.”

“The pickup entrance is on the side of the shop. Please contact staff first to confirm that your order is ready.”

💡 A clear photo of the entrance is usually easier to understand than a long paragraph of route directions.

Merchants may share the channel according to their actual promotion methods.

✅ WhatsApp Inquiries

When a customer first asks, share the channel so they can browse the complete information first.

✅ Social Media Platforms

Add the channel link to your merchant profile, posts or event introductions.

✅ Existing Customers

Invite customers to share the channel with friends and family who may need it.

✅ Offline Events

At exhibitions, markets, open days or in-store promotions, guide customers to browse the channel.

✅ Partners

Let partner merchants, sales staff or team members share the same official information.

📌 Before sharing, check that the channel is public and that customers can open it normally.

Do not send only a link without any explanation.

You may tell the customer:

🔹 Whose channel it is

🔹 What information it contains

🔹 Which part to look at first

🔹 How to continue contacting you after viewing

🔶 General Enquiries

“Hello, this is our WeiCity merchant channel, which contains our products, services, images and contact details. Feel free to browse first, and let us know if any item interests you.”

🔶 Course Enquiries

“Here you will find course introductions, environment photos and registration information. Feel free to look through them first. You can also tell us the learner's age and convenient time slots, and we will confirm a suitable course.”

🔶 Product Inquiries

“Here you will find product categories and specification introductions. Feel free to browse, and send us the product names, models and quantities you are interested in for confirmation.”

🔶 Service Appointment

“Here you will find service items, works and appointment information. You can first review the content, then tell us the service and date you would like to book.”

💡 Adding one or two sentences of explanation helps customers understand why they should open the channel.

You may choose based on the customer's question.

✅ Share the Channel Homepage

Suitable for first-time contacts who need an overall understanding of the merchant.

✅ Share a Specific Article

Suitable for customers asking about courses, services, procedures or complete event information.

✅ Share Product or Menu Content

Suitable for customers who already know what they want to learn about.

✅ Share the Gallery or Videos

Suitable for customers who want to see the environment, works or actual use.

✅ Share Coupons

Suitable for specified events currently being promoted.

🔶 For example:

When a customer asks “What courses do you have?”, share course-related content first instead of asking them to search through a large amount of material themselves.

📌 Sharing the most relevant content is usually more effective than sending only the channel homepage each time.

If the channel supports link previews, you may check the following before sharing:

✅ Whether the web page title is correct

✅ Whether the description is clear

✅ Whether the preview image is suitable

✅ Whether the link opens normally

✅ Whether the content is still valid

✅ Whether login or other permissions are required

If you share an external web page, first explain its content and purpose.

For example:

“This is the full introduction to the event, including dates, location and registration information.”

📌 Do not send links from unknown sources or links unrelated to the merchant. If linked content changes, update the explanation in the channel promptly.

If several staff members reply to customers, you may prepare a standard process.

1️⃣ Confirm the customer's question

2️⃣ Share the most relevant channel content

3️⃣ Remind the customer to check the key information

4️⃣ Collect necessary enquiry information

5️⃣ Have the responsible staff member continue the reply

6️⃣ Record confirmed arrangements

The team may prepare common replies, such as:

• Product Enquiry Reply• Appointment Reply• Course Registration Reply• Order Enquiry Reply• Project Price Inquiry Reply• Visit Route Reply

💡 Using consistent information and reply methods can reduce cases where different staff members give different explanations.

Sharing the channel is only the beginning; merchants still need to respond to customers.

You can ask:

🔹 Which product or service are you interested in?

🔹 What date would you like to arrange?

🔹 Which specification or quantity do you need?

🔹 Which area are you located in?

🔹 Do you need in-store visit, pickup, or delivery?

🔹 What other information needs to be confirmed?

🔶 For example:

“You can first take a look at the course introduction in the channel. Please tell us your child's age and convenient time slot, and we will help confirm a suitable class for you.”

📌 Do not respond to a customer's specific question by only resending the channel link without replying.

It is recommended to use a contact method dedicated to the merchant, rather than an employee's personal number.

Please note:

✅ The number is managed by the merchant

✅ It can be changed when staff leave or roles change

✅ Do not make personal home addresses public

✅ Do not display private chat records in public content

✅ Do not make customers' phone numbers public

✅ Do not require customers to provide information unrelated to their enquiry

✅ Only collect information necessary to complete the service

📌 After contact information is made public, you may receive unrelated messages. Merchants should establish appropriate handling and recording methods.

✅ Dining and food

Share the menu, Online Ordering instructions, business hours, and pickup locations.

✅ Retail stores

Share product categories, specifications, stock enquiry and delivery instructions.

✅ Education and training

Share courses, the learning environment, registration process, and the parent enquiry channel.

✅ Beauty and hair

Share service items, portfolio, business hours, and how to make a booking.

✅ Renovation and repair

Share service coverage, project case studies, and how to prepare information for price enquiries.

✅ Travel and accommodation

Share room types, facilities, location, dates, and booking enquiry methods.

✅ Business Services

Share company introduction, scope of business, project cases, and partnership contact information.

💡 Each industry should choose the content to share based on the questions customers ask most often.

✅ Incorrect phone number

Customers cannot reach you, and the merchant may not know the problem exists.

✅ Too many contact options

Customers do not know which one to choose.

✅ Business hours not updated

Customers visit on a closed day or at an adjusted time.

✅ Text-only address

Customers still cannot find the correct entrance.

✅ Sending only a link

Customers do not know what the link is or why they should open it.

✅ Sharing outdated content

Customers see events that have ended, old prices, or invalid information.

✅ Not following up on replies

Customers ask questions after browsing but receive no further assistance.

1️⃣ Choose the main contact methodDecide who will handle calls or WhatsApp.

2️⃣ Fill in business and reply hoursLet customers know when they can get in touch.

3️⃣ Check the full addressInclude the floor, unit, entrance, and parking instructions.

4️⃣ Prepare common repliesCreate simple templates for product, booking, registration, and price enquiries.

5️⃣ Test the channel linksCheck on different phones whether they open properly.

6️⃣ Run one complete enquiry testFrom sharing the channel to receiving a message, check that the entire process runs smoothly.

✅ Are the phone number and WhatsApp correct?

✅ Do the contact buttons work properly?

✅ Are the business hours and reply times accurate?

✅ Are the address, floor, and entrance clear?

✅ Has the channel been made public?

✅ Are the articles, products, and offers still valid?

✅ Is a short description included when sharing?

✅ Does the team know how to reply to and forward enquiries?

✅ Are you avoiding making private numbers and customer information public?

✅ After viewing, do customers know what the next step is?

Complete channel content helps customers get to know your business; a clear contact and sharing process helps customers take the next step.

Organise accurate contact details, business hours, and addresses, and tell customers what they will find when you share the channel.

When customers can easily browse, ask questions, and get in touch, the channel truly becomes a practical entry point for your daily operations and promotion.

Want to learn how to set up WeiCity contact and sharing features?

Feel free to contact us through the WeiCity official channel, and build clear contact points based on your industry and how your customers prefer to communicate.

WeiCityMake your business visible and your contact easier.