5 ❓ Organize common questions into articles to save time on inquiries

💬 "What information do I need to provide for custom orders?"

💬 "Can I pick up in store?"

💬 "What does this service include?"

Different customers often ask the same questions.

Retyping answers, finding photos, and sending instructions each time may seem to take only a few minutes, but it adds up. Customers may also need to keep asking follow-up questions when information is scattered.

✨ With the WeiCity article feature, you can organize common questions and answers in your merchant channel, making them easy for customers to browse and giving you a clear reference for every enquiry.

There's no need to invent topics. Review recent enquiries and note which questions keep coming up.

You can organize them under these areas:

🕒 Opening arrangements: When are you open? Do visits require an appointment?

🛍️ How to buy: How do I place an order? What pickup or delivery options are available?

📋 Service details: What is included? Which items need to be confirmed separately?

📸 Information to prepare: Do you need photos, sizes, or other details?

🔄 Follow-up: If I need to change arrangements, how should I contact you?

Simply choose the five to eight questions asked most often, and you can start your first Q&A article.

A clear order helps customers find answers more easily.

For example, custom orders can be organized in this order:

① What do I need to prepare before ordering?

② How do I confirm the design and requirements?

③ What does the quote include?

④ How is the production time confirmed?

⑤ How do I pick up or arrange delivery?

⑥ How should I handle changes that need to be made?

Arranging questions as "Learn → Confirm → Order → Follow-up" better reflects how customers actually go through the enquiry process.

When customers look for an answer, they usually want to quickly know the conclusion.

You can answer directly first, then add conditions and how-to steps.

For example:

❓ What do I need to provide when ordering custom curtains?

"Please first provide your area, photos of the window, approximate dimensions, and style preferences. We will use this information to understand your needs, then explain the measuring and quotation arrangements."

This answer explains what to prepare and how the information will be handled after submission.

If the answer varies by product, area, or service type, state the conditions that apply so customers do not treat general information as a final arrangement.

🎂 Example | Common questions about custom cakes

The following is a writing example. Merchants can adjust it to match their actual operations:

❓ What do I need to provide when ordering a custom cake?

Please share the pickup date you need, the expected number of guests, flavour preferences, and reference images of the design so we can understand your request.

❓ Can every design in the reference images be made?

We will confirm a feasible approach based on the design, materials, and production conditions, and explain the options and details that can be used.

❓ How is the price confirmed?

Prices are determined by size, flavour, decoration, and production requirements. Once your needs are confirmed, we will provide the corresponding quote.

❓ How is the production schedule arranged?

Please first tell us the date you need. We will confirm whether we can accept the order based on the design requirements and our production schedule at that time.

❓ How can I change my order after it has been placed?

Please contact us as early as possible and explain what you would like to change. We will confirm whether changes are possible based on production progress, and whether they affect the cost or pickup time.

💡 A Q&A article helps customers prepare information in advance and helps merchants understand orders more quickly.

When you receive a repeated question, you can share the article link with the customer and tell them which item to check.

For example:

"This article explains what to prepare for a custom cake. You can check the first item first, then send us your date, number of guests, and reference images."

This way, customers have complete information to read, and you can continue discussing their specific situation.

When there are special requirements, add the relevant notes so the Q&A article and personal service work together.

You can include links to common-question articles in product introductions, service articles, or social media posts.

For example:

🔸 After introducing custom products, add "Common Questions Before Ordering."

🔸 After posting a course announcement, add "What to Know Before Your First Registration."

🔸 After sharing a service, add "Information to Prepare Before Enquiring."

Place links near related questions so customers can easily find them when needed.

When pickup methods, service scope, production schedules, or fee rules change, remember to update the related content.

If a new question starts appearing frequently, you can add it to the article. For more complex questions, write a separate detailed introduction and provide a link for easy reading.

Keeping common questions aligned with actual operations helps them remain useful for everyday communication.

🔸 Does the question come from customers' actual needs?

🔸 Does the answer respond directly to the question?

🔸 Are the conditions of application clearly explained?

🔸 Does the content match your current operations?

🔸 After reading, do customers know what to do next?

👉 Start with the five questions asked most recently and most often, and publish a practical FAQ article in your WeiCity merchant channel.