4 How Beauty & Hair Salon Merchants Can Use WeiCity: From Service Display to Customer Inquiries

“What services do you offer?”

“Can this hairstyle be done?”

“How is the price calculated?”

“Do I need to book in advance?”

“Where is the shop?

What are your opening hours?”

When choosing beauty and hair services, customers usually first look into the items, works, prices and environment before deciding whether to contact the merchant.

💇 Which merchants are suitable?

✅ Hair salons and barbershops Introduce haircuts, styling, hair coloring, perming and everyday hair care services.

✅ Beauty and skin care shops Introduce the care services actually offered, along with their procedures and precautions.

✅ Nail and lash studios Show designs, works, service content and maintenance instructions.

✅ Makeup and styling studios Introduce everyday, party or wedding styling services, as well as consultation arrangements.

📌 Introduce services according to your own business scope so customers clearly understand what you can provide.

If you only write “coloring”, “care” or “nails”, customers may still not know the specific content.

It is recommended to explain each item as follows:

🔹 Service name

🔹 Steps or content included

🔹 Approximate duration

🔹 Pricing method and possible additional charges

🔹 Whether consultation or booking is required in advance

🔹 What to note before and after the service

🔶 Example: Haircut and styling service

Service content: Hairstyle discussion, haircut and basic styling. Duration: Depends on hair length, hair volume and styling needs. Pricing: State the actual price clearly, and whether shampoo is included. Booking arrangement: Contact the shop to confirm available time slots.

📌 For coloring, perming, care or other personal situations, communicate first and then confirm a suitable service and quote.

Customers often judge through works whether a merchant's style matches their preferences.

You can show:

✅ Hairstyles of different lengths and styles

✅ Hair color and styling details

✅ Nail designs and color combinations

✅ Makeup and overall styling works

✅ Tools and working environment during the service

💡 Add a short description to each set of works, for example: “Short hair layered styling, focusing on side lines and overall silhouette.”

📌 Use real work photos for which you have authorization. Avoid excessive retouching; if showing before-and-after comparisons, try to keep the same lighting and shooting angle, and state that results vary by individual.

Besides works, customers also want to know whether the shop is comfortable and clean, and how the service is received after arriving.

It is recommended to upload:

🔹 Shop entrance and signboard

🔹 Service seats and working areas

🔹 Waiting area and reception area

🔹 Equipment, tools and daily cleaning arrangements

🔹 Location outside the shop and nearby landmarks

💡 Photos with usage descriptions are clearer than photos posted alone.

For example: “Reception and waiting area: After arriving, you may first confirm the service content with our staff.”

Different services may be priced by hair length, style, materials or required time.

✅ Fixed prices State the price clearly along with what the service includes.

✅ Starting prices Explain the scope to which the starting price applies, and which situations require a separate quote.

✅ Assessment needed first Tell customers what information to provide, or whether an in-store consultation is needed.

🔶 Example:

“Coloring fees are confirmed based on hair length, hair volume and the steps required. Please share your current hair color and the color you would like to try, then contact the shop for consultation.”

📌 If there are removal, accessories, extra care or other additional fees, explain them in advance.

Organize booking information so customers can provide the necessary details when they contact you.

Suggested details to explain:

🔹 Business hours and rest days

🔹 Booking by phone, WhatsApp or other enabled methods

🔹 Service items to be provided when booking

🔹 Preferred visit date and time slot

🔹 Whether a specific service staff member is requested

🔹 How rescheduling, cancellation and late arrival are handled

📌 If a deposit is required, clearly state the amount, payment method and related terms. After submitting a booking request, the time confirmed by the shop shall prevail.

Event content should be easy for customers to understand at a glance.

✅ Which services does the offer apply to?

✅ What does the event price include?

✅ What are the start and end dates?

✅ Is advance booking required?

✅ Is it limited to specific time slots or service staff?

✅ Are there any other conditions of use?

🔶 Example: Weekday care offer

Applicable items: Specified care services. Applicable time: State the dates and time slots clearly. Booking method: Contact the shop via WhatsApp. Related conditions: Explain what the price includes and situations where it does not apply.

📌 Update promptly after the offer ends to prevent customers from inquiring based on outdated information.

🔹 About Us Introduce the shop's features, target customers and team.

🔹 Services Organize by haircut, coloring and perming, care, nails or styling.

🔹 Works Showcase Organize actual works in different styles.

🔹 Shop Environment Show the space, equipment and location for visiting.

🔹 Offers & Events Publish current valid offers and events.

🔹 Booking & FAQ Explain contact methods, booking process and things to note.

💡 First place the content customers ask about most, then gradually add works and introductions.

🔶 Customer asks: “What services do you offer?”

You may reply: “Hello, here is an introduction to our service items. Feel free to look through them first, and let us know which one you are interested in so we can explain the specific arrangements.”

🔶 Customer asks: “Can this style be done?”

You may reply: “Please send us a reference photo, or you can first look at our works. We will confirm a suitable approach and cost based on your needs and actual situation.”

🔶 Customer asks: “Can I book for tomorrow?”

You may reply: “Please tell us the item you would like and the time you wish to visit, and we will help confirm available time slots. Bookings are subject to the shop's reply confirmation.”

1️⃣ Basic shop information Name, introduction, address, business hours and contact details.

2️⃣ Main service introduction First organize the service items customers ask about most.

3️⃣ Representative works Choose clear, real images for which display authorization has been obtained.

4️⃣ Environment photos Let customers get to know the storefront and service space.

5️⃣ Pricing and booking notes Explain the price range, confirmation process and related conditions clearly.

✅ Are the service content and pricing clear?

✅ Are the images real and authorized?

✅ Is the offer still within its valid period?

✅ Are the business hours and address correct?

✅ Are the booking, deposit and rescheduling rules clear?

✅ Can the phone number and WhatsApp be contacted normally?

After organizing service items, works and booking notes into the channel, you can use them to reply to customers, introduce your shop on social platforms and promote in daily activities.

Customers can contact you with clearer needs; merchants can also continue discussing service content, fees and visit arrangements based on actual situations.

Want to know how to set up a beauty and hair salon merchant channel?

Feel free to contact us through the official WeiCity channel, and we can work together to organize the content that best showcases your store.

WeiCity Make your business visible, and make contact easier.