5 How Renovation & Repair Merchants Can Use WeiCity: From Case Display to Customer Quote Requests

“Do you handle this type of project?”

“Can I see some of your previous cases?”

“Do you provide service in my area?”

“Do you need to inspect the site first?”

“What information do I need to provide to get a quote?”

When looking for renovation and repair services, customers usually first confirm whether a merchant can handle their needs, then learn about past cases, service scope, and cost arrangements.

💡 With WeiCity, you can create your own merchant channel, organize this information in one place, and let customers learn about your services first before contacting you about specific questions.

✅ Home renovation and interior designIntroduce renovation scope, design styles, space planning, and engineering cases.

✅ Plumbing and electrical installation and repairExplain the projects you actually take on, the service areas, and inspection arrangements.

✅ Air conditioner installation and maintenanceIntroduce services such as cleaning, maintenance, installation, and fault inspection.

✅ Carpentry, painting, and partial renovationShowcase cabinets, walls, ceilings, and other construction work.

✅ Home equipment and routine repairsBased on your actual business scope, introduce repair services for doors, windows, equipment, or other items.

📌 You do not need to include every project. Start by clearly stating the services you actually take on and have the most experience with.

If you only write “renovation and repair,” customers may not know whether you can handle their needs.

It is recommended to group services by project and explain:

🔹 Which services you provide

🔹 The types of homes, spaces, or equipment they apply to

🔹 Whether you take on partial projects

🔹 Service areas

🔹 Whether an on-site inspection is required

🔹 How to contact you and what information to provide

🔶 For example: Air conditioner cleaning and maintenance

Service content: List the cleaning and maintenance items you actually provide.Applicable equipment: Explain which types of air conditioners you can handle.Service area: Clearly state the areas you cover.Inquiry information: Ask customers to provide the number of units, model, description of the problem, and location.

📌 If there are projects you do not currently take on, you may also state them clearly so customers can judge in advance.

Cases can help customers understand your construction methods and results.

Each case is recommended to include:

✅ Project typeFor example: kitchen renovation, cabinet installation, wall painting.

✅ Customer's original needsExplain what problem needed to be improved.

✅ Work actually completedIntroduce the construction scope, materials, or treatment methods.

✅ Completed photosShow the overall result and key details.

🔶 For example: Kitchen storage cabinet installation

Need: Add storage space that fits the existing kitchen layout.Work content: Measuring, cabinet fabrication, and installation.Display focus: Cabinet layout, internal storage, and door panel details.

📌 The timeline and costs in a case apply only to that project. Different sites, materials, and construction scopes must be confirmed separately.

Before-and-after comparisons are suitable for showing partial renovations, cleaning and maintenance, and repair results.

🔹 Try to shoot from the same angle

🔹 Keep lighting similar and avoid excessive retouching

🔹 Clearly label “Before Work” and “After Completion”

🔹 Add a sentence explaining what was actually done

💡 For example:“Wall treatment before and after: Old paint removed, surface repaired, and repainted.”

📌 Obtain appropriate authorization before publishing cases, and avoid showing residents' names, house numbers, private photos, or other personal information.

Customers usually first ask: “Do you come to my area?”

It is recommended to explain the following together:

✅ Main service areasList the cities or districts you regularly serve.

✅ Whether other areas can be arrangedExplain whether separate confirmation is required.

✅ How on-site inspections workWhether an appointment is required, and what the inspection includes.

✅ Travel or visit feesIf there is a charge, it should be explained before arrangements are made.

📌 Business hours, phone answering hours, and available visit times may differ, so each should be stated clearly. Use emergency service information only if you actually provide emergency service.

Explaining the information needed in advance helps you understand the problem and arrange the next steps.

It is recommended to ask customers to provide:

1️⃣ LocationHelps confirm the service area and on-site arrangements.

2️⃣ Description of the problem or needsFor example: where the leak is, which space to renovate, or what is happening with the equipment.

3️⃣ On-site photos or short videosShow the overall location and problem details.

4️⃣ Dimensions, models, or quantitiesProvide existing information according to the project.

5️⃣ Preferred scheduleExplain whether there are move-in, business hours, or other timing requirements.

📌 Photos can help with initial communication, but whether a direct quote can be given still depends on the site conditions.

A quote should clearly show what is included and which items need separate confirmation.

🔹 Service or construction scope

🔹 Materials, brands, or specifications

🔹 Labor and transportation costs

🔹 Whether demolition, waste removal, or finishing work is included

🔹 Payment and deposit arrangements

🔹 Estimated timeline and factors that may affect it

🔹 Warranty scope and conditions, if applicable

💡 If the channel shows reference prices or starting prices, explain the conditions that apply.

🔹 About UsIntroduce the team, business scope, and actual experience.

🔹 Service ItemsGroup by renovation, installation, maintenance, and repair.

🔹 Construction CasesOrganize photos and descriptions for different projects.

🔹 Service AreasExplain the coverage and on-site arrangements.

🔹 Quote GuideTell customers what information they need to provide.

🔹 FAQOrganize explanations of inspection fees, timelines, materials, payment, and warranties.

💡 To start, feature your main services and representative cases first, then gradually add more based on customer inquiries.

🔶 Customer asks: “Do you do kitchen renovations?”

You can reply:“Hello, here you’ll find our service introduction and kitchen-related case studies. Please share on-site photos, your location, and the areas you’d like to improve, and we’ll discuss a suitable arrangement.”

🔶 Customer asks: “How much does this repair cost?”

You can reply:“Please first provide a description of the problem, on-site photos, and your location. We’ll get a preliminary understanding of the situation, then confirm whether an on-site inspection is needed and the related fees.”

🔶 Customer asks: “Can I see projects you’ve completed?”

You can reply:“Yes, here are our project cases. Sites and scope of work vary by project. Please tell us your needs, and we can discuss further.”

1️⃣ Basic Business InformationName, introduction, phone number, and WhatsApp.

2️⃣ Main Service ItemsClearly describe the work you actually undertake.

3️⃣ Representative CasesPrepare clear images and brief project descriptions.

4️⃣ Service AreasExplain the coverage area and how you attend on site.

5️⃣ Inquiries and Fee InformationOrganize the materials needed, inspection arrangements, and related fees.

✅ Is the scope of services clear?

✅ Are the case images authentic and authorized?

✅ Are the service areas accurate?

✅ Are on-site inspection fees explained?

✅ Are the conditions for reference prices stated?

✅ Do the timeframe and warranty descriptions match actual arrangements?

✅ Can customers reach you by phone and WhatsApp?

Once your service items, project cases, and inquiry information are organized, you can use them to reply to customers, introduce your business on social platforms, and for everyday promotion.

Customers can first judge whether a service meets their needs before providing on-site information; after understanding the issue, merchants can continue discussing inspection, quotation, and construction arrangements.

Want to learn how to set up a renovation and repair merchant channel?

Feel free to contact us through WeiCity's official channel contact details, and we can work together to organize display content suited to your business.

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