86 How Can Pet Supply and Pet Food Merchants Use WeiCity? From Product Introduction to Purchase Inquiries

From product introductions to purchase inquiries

"Do you sell this kind of dog food?"

"What size dog is this harness suitable for?"

"How many packaging options does this cat litter come in?"

"Is this toy suitable for puppies?"

"Can you deliver to my home?"

When buying pet supplies, customers often first confirm the brand, specifications, suitable pets, and packaging quantity. Some customers know the product name, while others come with photos of their pet or old packaging to ask.

💡 With WeiCity, you can set up your own merchant channel and organize your product categories, product information, and inquiry methods, so customers can first learn about the products you sell and then contact you to confirm specifications, stock, and purchase arrangements.

✅ Pet supply retail store

Display daily supplies, outdoor supplies, toys, and cleaning products.

✅ Pet food merchant

Organize the dry food, wet food, treats, and nutritional supplements you actually sell.

✅ Cat supply specialty store

Introduce cat litter, scratching boards, cat beds, food bowls, and daily supplies.

✅ Dog supply specialty store

Display leashes, harnesses, outdoor supplies, and toys.

✅ Pet aquarium and small animal supply store

Display aquarium supplies, bird supplies, or small animal supplies according to your actual business scope.

✅ Pet supply wholesaler

Explain supply categories, packaging units, minimum order quantities, and how to request quotes.

📌 Introduce products according to your actual business scope and supply situation, so customers can easily find related products.

You can organize them by pet type or purpose:

🔹 Pet food

Categorize by pet type, brand, flavor, weight, and packaging specification.

🔹 Treats and reward products

Note product names, packaging quantities, and product information.

🔹 Feeding and water products

Display food bowls, water dispensers, feeders, and replacement parts.

🔹 Leashes and outdoor products

Organize collars, harnesses, leashes, travel crates, and outdoor bags.

🔹 Toys and rest products

Introduce toys, scratching boards, pet beds, mats, and playpens.

🔹 Cleaning and daily care products

Categorize by the cleaning products, grooming tools, and consumables you actually sell.

💡 Put the product categories customers ask about most first, then add brands, models, and detailed information.

Recommended to specify:

✅ Product name and brand

✅ Applicable pet type or body size range

✅ Size, weight, and packaging quantity

✅ Material or main components

✅ Usage instructions and cleaning methods

✅ Suitability conditions or precautions

✅ Sales unit and purchase method

✅ Whether stock needs to be confirmed by contacting the merchant

🔶 Example: Pet harness introduction

Product name: Enter the brand and style.

Specifications: List the sizes actually offered.

Material: Fill in according to the product label or supplier information.

Suitable for: Provide as a reference based on the product description.

Buying tip: Ask customers to measure the pet's chest girth, neck girth, or back length.

How to inquire: Contact the shop to confirm size, stock, and price.

📌 Sizes and suitable ranges should follow the product information. Different brands may use different size standards, so customers are advised to measure according to the product description before confirming.

For each product, we recommend preparing:

🔹 Overall product photo

Let customers clearly see the color, shape, and packaging.

🔹 Brand and specification label

Help customers verify the name, size, and product information.

🔹 Size comparison photos

Where applicable, add accurate measurement labels.

🔹 Usage scenario photos

Show the actual use of the product, but do not mislead customers about its size or effect.

🔹 Packaging and Accessory Photos

Explain what is actually included in the sale.

💡 If the same product comes in different sizes, colors, or packaging, photograph each version separately and label them clearly.

📌 Images should match the actual product. When packaging or product versions are updated, update the images and descriptions promptly.

1️⃣ Pet type

For example, cat, dog, or another pet.

2️⃣ Product name or reference photo

If they have old packaging, they can photograph the brand and product label.

3️⃣ Size or body size information

Provide chest girth, weight, or other measurements required for the product category.

4️⃣ Desired specification and quantity

Helps confirm packaging, sales units, and supply arrangements.

5️⃣ Delivery or pickup needs

Explain your location and preferred pickup method.

📌 Product information can help with initial selection. Whether a pet food or supply suits an individual pet, customers can check the product instructions and confirm with a veterinarian or relevant professional.

Pet supplies may be sold by piece, bag, tin, pouch, or set.

Suggested content:

✅ The sales unit that the price applies to

✅ Package weight or quantity

✅ Whether prices differ for different specifications

✅ Whether there is a minimum order quantity

✅ How current stock is confirmed

✅ Whether bulk pricing is offered

✅ How shipping or other fees are calculated

🔶 For example:

"This product is sold by the pack. Please check the product description for packaging specifications. Stock may vary for different sizes and flavors. Please contact the shop to confirm prices and availability."

📌 Product displays in the channel do not represent real-time stock. Before ordering, customers should confirm product specifications, prices, and availability.

Suggested content:

🔹 Store address and business hours

🔹 Whether in-store pickup is available

🔹 Whether stock should be confirmed before self-pickup

🔹 Areas where delivery is actually provided

🔹 How shipping fees are calculated or quoted

🔹 Delivery arrangements for fragile or large items

🔹 Expected preparation and delivery time

💡 If some products need to be ordered from a supplier, you can note "supply time to be confirmed."

🔹 About Us

Introduce the store, business scope, and main target customers.

🔹 Pet food

Categorize by pet type, brand, or packaging specification.

🔹 Daily supplies

Organize feeding, outdoor, cleaning, and rest products.

🔹 Toys and accessories

Display toys, leash products, and related accessories.

🔹 New Arrivals & Restocks

Share newly added or restocked products.

🔹 Purchase and delivery information

Organize size measurement, stock confirmation, pickup, and delivery information.

💡 To start, you can feature your main product categories and representative products, then gradually add detailed specifications.

🔶 Customer asks: "Do you have this brand of pet food?"

You can reply:

"Hello, here are our product categories. Feel free to send the brand, product name, or packaging photo, and we will help confirm the specifications and stock."

🔶 Customer asks: "What size should I buy for this harness?"

You can reply:

"You can first check the size chart in the product description. You are also welcome to provide your pet's chest girth and weight, and we can work together to check the suitable size."

🔶 Customer asks: "Can you deliver to my home?"

You can reply:

"Please tell us your location and the products you need, and we will help confirm stock, shipping fees, and delivery arrangements."

1️⃣ Basic store information

Name, address, business hours, and contact information.

2️⃣ Main product categories

Start by organizing the products customers ask about most.

3️⃣ Representative product information

Prepare brands, specifications, packaging, and physical product photos.

4️⃣ Purchasing Guide

Explain how size checks, price inquiries, and stock confirmation work.

5️⃣ Pickup and delivery instructions

Organize pickup, delivery areas, and shipping fee arrangements.

✅ Are the product categories clear?

✅ Are the brand, size, and packaging specifications accurate?

✅ Do the images correspond to the actual products?

✅ Are the sales unit and price confirmation method explained?

✅ Is it clearly stated how stock and supply time are confirmed?

✅ Are the address, business hours, and contact information correct?

After organizing products, specifications, and purchase inquiry instructions in your channel, you can use them to reply to customers, introduce new products, and promote your business day to day.

Customers can first browse product categories, then provide product names, photos, or sizes; merchants can use this to continue confirming stock, prices, and delivery arrangements.

Want to learn how to set up a pet supply merchant channel?

Feel free to contact us through the official WeiCity channel contact details, and we can organize display content suitable for your store together.

WeiCityMake your business visible and your contact easier.